ERP Functional Specialist: Facilities & Projects - N/A11768
Applications accepted until:
Number of Openings


Head Office


Sandton - Central Office

Job Purpose

The Business Support Division will lead innovation, and business and technology services to business operations to enable the optimal use of digitisation, systems and processes to provide new revenue and value-producing opportunities and the achievement of objectives. This will include delivering detailed business analyses, project planning, monitoring and measurement for group-wide business projects and changes; and lead the integration of new and changing processes and systems into operations based on the agreed requirements of the business segments, and insights from specialised support functions.

The ERP Specialist: Facilities & Projects is responsible to act as a bridge between the business functions of  Maintenance, Gaming Technical and  projects and the ERP technical team with the aim of systematically and methodically investigating, analysing and identifying business needs and challenges; translating these requirements into system specifications in collaboration with IT to deliver workable technology solutions and support end users in the optimal use and application of the ERP system within the business, ensuring that the technology solutions are sustainable and successfully embedded into operations in a manner that is professional, reliable, and in line with business and regulatory requirements.


  • Grade 12
  • ERP System Certification
  • Note: Relevant experience will be considered


  • 5 years operational experience in Gaming Technical or maintenance operations, including 3 years at a supervisory level
  • Experience working in an ERP/ Facilities Management System support function is an advantage
  • Experience in ERP/ System - implementation of functionality and support (IFS ERP beneficial but not required)

Skills and Knowledge

  • Analysing
  • Creating and improving
  • Sourcing information
  • Applying expertise and technology
  • Taking ownership
  • Responding with urgency
  • Collaborating
  • Functional product and process knowledge in the areas of maintenance and gaming technical
  • Project Management
  • Business Acumen
  • Risk Management skills
  • Stakeholder relationship management
  • Advanced MS Excel
  • Advanced ERP Functionality and application
  • Coaching skills

Key Performance Areas:

  • Collaborate with operations teams to receive, investigate and prioritise briefs to be used by IT to design, deliver, amend and support relevant gaming technical, maintenance and special project applications
  • Use and update business process diagrams to depict relationships and process flows in the areas of maintenance and gaming technical
  • Review business processes and make recommendation of how technology may streamline, optimise or make business processes more efficient
  • Conduct audits on the functional use of the system within the business
  • Identify, prioritise, specify and agree on business functional requirements and expectations
  • Conduct impact analyses to identify all affected interfaces by new changes to the system
  • Prioritise the development of any important or additional features or changes to the systems
  • Monitor processes and ensure delivery of each element to specifications to support business requirements
  • Monitor and test the process and system to ensure no unapproved changes are made
  • Conduct quality assurance and test work performed on the system
  • Document the underlying business architecture; test plans and coordination of testing effort.
  • Project manage system changes
  • Act as a subject matter expert and troubleshoot the resolution of functional issues, or escalate technical issues to the relevant technical specialist related to the system
  • Provide ERP functional system support to Maintenance, Gaming Technical and Project users
  • Obtain approval of functional and non-functional requirements obtained from business sponsors to correspond with high-level design.
  • Obtain approval and plan and execute changes or configuration requirements, referring any issues to the technical team
  • Conduct risk analyses and communicate any potential risks with stakeholders
  • Enable the business operations and coach users to understand and use the system optimally to support their business processes
  • Manage SLA process, performance and billing with vendors as required
  • Collaborate with the Technical team or act as a liaison between the vendor and the business to resolve issues
  • Develop and update user support manuals to facilitate optimal use of the system
  • Report on project progress


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.