Employee Relations Manager - N/A11755
Applications accepted until:
Number of Openings


Time Square



Job Purpose

The Employee Relations Manager is responsible for developing and executing ER initiatives that enables an environment of high engagement and fostering of good working relationships between management, the union, and employees.


Minimum of 3 year Degree (Social Sciences / Law


  • Minimum of 7 years experience as Labour Relations specialist and managing union relationships
  • A track record of delivery of employee relations initiatives within a complex environment

Skills and Knowledge

·         Written and verbal communication skills

·         Report writing

·         Proficiency in MS Office Skills

·         Proficiency in BCEA, LRA and related labour legislation.

·         CCMA process

·         Case investigation and management

·         Business acumen

·         Business Environment

Work conditions and special requirements
  • Handling of highly confidential information
  • Working hours in line with operational requirements
  • Local travel

Key Performance Areas:

ER Strategic Planning & Execution

  • Partners with GM, Unit HR manager and the Group ER to build strategies that will ensure a sound ER environment within the business unit
  • Recognize and provide insights on ER barriers, risks and opportunities that may impact the business
  • Lead and facilitate the implementation of ER programs, processes and tools across the business unit
  • Lead the implementation of leading ER practices aligned to BU requirements
  • Facilitates regular ER climate surveys to ensure proactive management of the ER function at BU level
          • Ensures effective and efficient implementation of the processes to keep the necessary time frames in how we manage ER Issues
          • Be a change agent and communicate on change plans with regards policies and processes within the organization
          • Proactively "feels the pulse" of the Business unit and actively engages with operational teams on changes taking place
          • Provide feedback to Management with regards feelings on the floor

          ER Governance and Case Management

          • Be the Subject Matter Expert at a unit level with regards Labour Law legislative requirements (including Labour Relations Act/ Basic Conditions of Employment)
          • Participate in management/ union meetings and assist with taking minutes and keeping record and action plans of regular interaction between management and shop stewards within the business unit
          • Advises management and employees on ER processes (disciplinary hearings; conditions of employment; grievances; union relationships; employee relationships)
          • Mediate any issues of conflict that may have been escalated due to differences between management; union and employees
          • Facilitate logistics around disciplinary and grievance cases
          • Educate line managers and all employees within BU regarding ER Policies and procedures to ensure understanding and compliance with new legislation
          • Monitor disciplinary and grievances issues within the business unit and ensure due proves is followed and management representation during all disciplinary and dispute resolutions processes
          • Preparation of case evidence and preparation of disciplinary processes at the CCMA
          • Represent the company at the CCMA for all business unit related cases
          • Ensure effective tracking and reporting of all ER cases within the HR management system

          Union Relationship Management

          • Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
          • Facilitate and keep records and action plans of regular interaction between management and shop stewards within the business unit
          • Facilitate and keep record of the consultation process between the business unit and the union on staff related issues or changes within the business (that affect bargaining unit employees)
          • Contributes to the process of wage negotiations - including the participating in the facilitation of negotiations between management and the recognized union/s
          • Attend and participate as part of the Central Forum process, to provide feedback around own business unit practices

          Reporting & Analytics

          • Oversee the capturing of case and ER related data in the HR Information system for record and reporting purposes, ensure the system is always up-to-date and accurate
          • Oversee the analysis and reporting on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employment
          • Identify trends and risks and address with management and HR as required
          • Track unit's compliance against labour legislative requirements and conditions of employment
          • Oversee the investigation and resolution of areas of concern and make recommendations to reduce risks within the unit

          Stakeholder Management

          • Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
          • Liaise and correspond with CCMA on logistical plans around cases
          • Collaborate with L&D to facilitate communication, training and awareness campaigns on ER processes, and other ER related training needs
          • Facilitates communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strives to resolve internal conflict informally though appropriate conflict management and mediation techniques

          People Management

          • Manage positive employee relations within the team
          • Drives a performance management culture within the team
          • Provides direction and support to employees with regard to processes, leading practice, projects and initiatives to be implemented
          • Provides motivation and leadership to promote positive work relationships
          • Track, measure and enhance employee engagement
          • Source and select talent as per EE plan for the team
          • Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
          • Performance Management and coaching of staff to ensure KPA's are achieved

          Financial Management

          Financial Management of the budget for ER operations including:

          • Budgets
          • Cost management
          • Capex
          • PIP and forecasting
          • Financial reporting for the functions
          • Financial reporting on the ROI of projects initiatives


          Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.