IT Gaming Technical Lead - GTL0421
Applications accepted until:
Number of Openings


Head Office


Sandton - Central Office

Job Purpose

The IT Gaming Technical Lead will be responsible for overseeing the planning, installing, configuring, and designing the assimilation and compatibility of gaming software applications, platforms and programs; as well as enhancements to existing products in line with business needs. This will include producing logical and technical gaming specifications from functional specifications; the design of components and relevant databases; and the administration, monitoring, maintenance and updating of the systems to ensure sustained and optimal system performance; to enable the effective use and application of the Gaming systems within the business.


This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives


  • BTech or Equivalent
  • ITIL Certification


  1. Minimum 8 years’ experience in technical support for enterprise gaming solutions
  2. Minimum of 3 years’ experience in managing technical professionals
  3. Experience in business process enablement
  4. Experience with SQL Server Administration

Skills and Knowledge

  • Business Acumen
  • Risk Management skills
  • Business Analysis Process Flow knowledge
  • Test Process cycle management
  • Stakeholder relationship management
  • Gaming Product and Service knowledge
  • Analysing
  • Creating and improving
  • Sourcing information
  • Applying expertise and technology
  • Taking ownership
  • Responding with urgency
  • Collaborating

Key Performance Areas:

  • Manage the framework, system architecture and governance standards with regards the technical design and development of various IT applications, in alignment with strategic objectives and plans
  • Maintain the gaming software ensuring the configuration of the environment is in line with best practice
  • Make recommendations to improve system fluency.
  • Facilitate brainstorming sessions to share new design concepts, perspectives and ideas, defining and updating IT technical specification requirements to meet business requirements
  • Collaborate with the team in constructing the concept, plan and layout, ensuring the team understands and follows existing standards
  • Oversee the technologies, tools and techniques used within the team and resolve escalated technical issues
  • Project manage changes
  • Commission, edit and test solutions developed by third-party service providers when required ensuring it meets business specifications and standards
  • Perform reassessment when significant technical or logical discrepancies occur during execution of the gaming system.
  • Conduct risk assessments, writes proposals, and creates functional requirements for major changes to the system made possible by information and communication technology
  • Develop and review gaming business and user requirements, providing support around data management where necessary
  • Document the underlying business architecture; test plans and coordination of testing effort.
  • Develop reports using the gaming analytics reporting toolset.
  • Enable the business operations to understand and use the system optimally to support their business processes
  • Supervise the team in designing and developing components for gaming software applications, platforms and programs to enable internet/intranet applications in line with best development practices and ensuring the delivery of quality software
  • Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
  • Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Conduct quality assurance on work performed
  • Manage the relationship with the support team around any obstacles, challenges or delays
  • Be an ideas bank of innovation and concepts to be used as a foundation for various business requirements to improve system / application performance
  • Manage SLA to deliver to internal customers around technical requirements and support
  • Ensure that new incidents are picked up and correctly assigned as per SOP’s


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.