Gaming Technical & Floor Assistant - N/A11561
Code/Reference:
N/A11561
Applications accepted until:
2021-04-13
Number of Openings
3

Unit:

Carnival City

Location:

Brakpan

Job Purpose

  • Responsible to service and clean the components on gaming related equipment to required standards to prevent failures

Education

  • Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
  • Grade 12 technical (with at least a C symbol in HG Maths and HG Electronics/ Electrical) or
  • N3 - Electric/ Electronic

Experience:

  • N/a

Skills and Knowledge

  • Analytical skills
  • Problem Solving
  • Collecting Information (listening; asking questions)
  • Dealing with Customers
  • Checking
  • Following Instructions
  • Emotional resilience
  • Gaming Component Knowledge
  • Gaming Component Servicing & repairs
  • System auditing& investigations
  • English verbal communication skills
  • Proficient computer skills

Key Performance Areas:

Maintained Gaming Product

  • Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks,Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
  • Record all job cards
  • Move and place EGMs
  • Clean-up move location
  • Ensures RGP information is displayed

Gaming Technical Standards

  • Clean-up move location
  • Keep workshop tidy and safe
  • Clean, store and secure equipment

Customer Service

  • Provides accurate guest information including promotional information
  • Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
  • Be available and interact with guests to assist with queries

Planning

  • Planning is generally on a daily to weekly basis within regular activity cycles
  • Work within set policy, procedures, system parameters and internal controls
  • Manages one's time and resources to ensure that objectives are achieved effectively and on time

Decision making

  • Interprets customer requirements in terms of services available and the applicable constraints
  • Takes initiative in making decisions which are made within limits of authority
  • Considers all the facts, options and possible outcomes prior to making decisions
  • Works independently, and is orientated towards solving customer queries

Problem solving

  • Takes ownership of customer requests and requirements
  • Follows laid-down policies and procedures at all times
  • Operates within rules, regulations, system parameters and internal controls
  • Interprets customer requirements in terms of services available and applicable constraints
  • Refers problems falling outside parameters to the team leader/manager for resolution

Work conditions and special requirements

  • Ability to work shifts that meet operational requirements
  • Physically able to work and stand for long periods of time
  • Physically able to move machines and handle and work with tools applicable to the job
  • Appoinment is subject to Gauteng Gaming Board Licensing

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.