Bookmaker’s Clerk - 6 Months' Fixed Term Contract - N/A11415
Code/Reference:
N/A11415
Applications accepted until:
2021-02-25
Number of Openings
3

Unit:

Carnival City

Location:

Brakpan

Job Purpose

Responsible to be the frontline customer service point for trading of sports bets and attending to the guest€™s transactional cash exchange requirements for sports betting purposes in line with internal professional standards and regulations including Random Number Generator bets such as virtual sports bets; pre-match bets, live in running bets.

Education

Grade 12

Experience:

  • Previous experience in a customer facing / cashiering role
  • Experience in the gaming industry would be an advantage
  • Knowledge of different sports betting markets would be an advantage
  • Understanding of Turfsport software would be an advantage

Skills and Knowledge

  • English verbal and written communication skills
  • Numerical skills (calculations)
  • Cash / credit transaction knowledge
  • Detect fraudulent currency
  • FICA threshold and suspicious transaction reporting
  • Cash desk equipment usage and maintenance
  • Cashiering administration
  • Basic computer skills
  • Ability to place place bets
  • Betting procedures
  • An interest in sports, horseracing

Key Performance Areas:

Prepared Work Area

  • Check trading area and ensure all equipment (TV and video systems and cash registers) for service are functioning and ready for service
  • Check cleanliness of own section or station
  • Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, Sunbet shop and products, and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Cashdesk Administration

  • Guest information and copies of trading and transactional documentation is accurately recorded in the system
  • Print daily fixture and odd sheets
  • Back-up documentation is correctly filed and accessible
  • Supporting documents have been generated for auditing purposes

Transactions

  • Handle all player transaction requirements with regards placing of bets and paying out €˜winnings€™
  • Capture and balance bets into a computerised betting and till system
  • Escalate any suspicious betting patterns or underage gambling
  • Educate punters on various bet types, markets and events, as well as products viz lotto betting
  • Monitor digital display boards for the correct betting odds and results
  • Conduct cash-ups and reconcile float at the end of service
  • Substantiate and report on any float variances
  • Secure and transport float as required

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.