Maintenance Operations Manager - N/A11367
Applications accepted until:
Number of Openings




GrandWest Casino Cape Town

Job Purpose

Overall responsibility for the management and the delivery of the maintenance teams across the hotel and Vacation Club operations; with the aim of maximizing machine,

Infrastructure and facilities availability and the maintenance and repairs of the buildings; as well as the management of the maintenance helpdesk, through the planning and

Implementation of effective maintenance systems aligned to company standards and grading standards of the property; as well as identify, implement, manage and review cost

Leadership opportunities and manage all capital maintenance and development projects within these operations viz upgrades


  • Grade 12
  • 4 Year Degree/National Diploma in Electrical/Mechanical Engineering


Minimum of 6 years€™ experience in a management position within a hospitality maintenance environment

Project management experience

Experience in managing contractors / suppliers

Preferably registered with the SAFMA/other accredited facilities/engineering bodies

Ability to work shifts that meet operational requirements

Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Skills and Knowledge

Project management

Procurement and negotiation skills

Electrical engineering high and medium voltage distribution systems

Mechanical pumps; HVAC, compressed dry air systems, chilled water systems and gas systems

Working experience of health & safety management and legislation

Environmental management systems and legislation

Financial Management

Requires specialised theoretical knowledge and processes relating to maintenance practices, processes and regulations

Medium term planning 12 months involves conducting the planning of activities to meet and optimise new business targets and growth

Organize, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently

Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements

Interact with stakeholders and team - influencing, motivating and encouraging specific behaviour


Provide information and make recommendations regarding products and services that will meet operational requirements

Solve a wide range of queries related to financial performance, dealing with these sensitively and within operational/procedural limitations

Solutions should be profitable and effective in delivery business results

Arbitrate / resolve difficult conflict situations / complaints /issues / disputes

Optimize and streamline existing systems and processes to support the business strategy in terms of cost efficiency, managing risks and improving the service offering

There are guidelines/ policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability

 Problem €“ Solving

Apply business acumen and sound common sense to the overall management of maintenance operations and teams within regulate standards

Monitor changes in the maintenance operating areas and is quick to act upon potential opportunities, risks and challenges

Consider all the facts, options and possible deliverables prior to making decisions;

Analyse and diagnose product performance issues in order to maximise or leverage the strengths of the team in a competitive environment

Deal with diverse problems in own area, using judgment and discretion to resolve them;


oficiency in MS Office & Pragma


Key Performance Areas:

Delivered Operational Preventative Maintenance Plans & Results

Understand the Development and maintenance plans for the hotel properties

and align maintenance and development project plans and timelines


Develop objectives for the hotel€™s maintenance and development deliverables

Facilitate the project management and achievement of milestones of the

Function deliverables

Compile a preventative maintenance plan for the 12 month period for the

Hotel properties

Benchmark buildings and facilities with leading development trends and make

Recommendations for the improvement of current processes and standards

Identify and investigate new development, environmental and energy-saving

Opportunities for the property

Direct risk analyses i.t.o impact on short term profit margins vs. long term


Provide clear delegation of authority and accountability for deliverables at all


Communicate with all relevant Stakeholders internally at a unit and Group

level and externally

Manage and allocate people and operational resources

Align development and maintenance plans with EE, SD and procurement

Transformation strategies which contribute towards BBBEE targets being

achieved for the property

Building & Infrastructure Management

Daily building and grounds walkabouts

Co-ordinate building maintenance and repair teams

Source contractors for building refurbishments and ensure work is completed to standard and within the budget

Plant maintenance and upgrades according to 5-year plan

Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3; 6 and 12 month preventative maintenance plan

Building fabric maintenance, fixtures and fittings repair

Mechanical services repair and renewal management

Business continuity planning

Responsible for a call-out system for emergencies, and alarm-related call-outs

Compile and implement Fire safety procedures; fire equipment inspections and compliance

Manage staff appearance and floor appearance/ functioning of equipment and systems

Store and control assets; technical stock and parts

Record and resolve internal customer disputes / complaints

Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management

Seating designs and ordering of required office equipment

Update building plans / site plan layout thus ensuring building capacity planning & monitoring

Operational Asset Management

Manages and monitors the recording of assets and operating equipment for

the hotel properties including breakages, repairs, etc.

Maintains records on compliance management

Maintains records of usage and excess/ shortfall of licenses

Compile and oversee the execution of stock control procedures for the arrival,

despatch and control of stock for the hotel properties

Monitor stock, wastage and manage stock rotation across the hotel


Compile processes and monitor the execution of stock control to minimize

stock loss and account for variances as SOP, within the hotel properties

Stock Valuation Report submitted and reduced in stock loss indicated as per


Asset Exit procedures developed and monitored for discontinued products

and operating equipment

Oversee results of stock takes conducted and report on variances and trends

Oversee and authorise disposal of obsolete stock/supplies as per SOP€™s

Assess and monitor the despatch and delivery of stock within agreed time


Compiles reports for stakeholders

Hotel Project Planning & Execution

Define the scope of the project in collaboration with senior management

Prepare and submit for in-principle approval the initial (conceptual)

programme business case, providing essential decision-making information

regarding purpose, contribution to business objectives, expected value

created, time frames, etc.

Determine the resources required to complete the project

Determine and confirm the objectives and measures upon which the project

will be evaluated at its completion

Establish and maintain a formal, approved integrated project plan (covering

business and IT resources) to guide project execution and control throughout

the life of the project.

Prepare and execute a quality management plan aligned with the QMS that

describes the programme and project quality approach and how it will be


Manage the execution of a project by making key decisions, exercising overall

control, assigning and co-ordinating business and resources, and placing

formal requirements on authorising and accepting work, delivering and

accepting work products as defined in the project plan.

Prepare for reviews to report on the progress of the programme

Develop forms and records to document project activities

Set up files to ensure that all project information is appropriately

documented and secured

Monitor and control programme (solution delivery) and enterprise

(benefit/outcome) performance against plan throughout the project life cycle

Maintenance Standards & Governance

Oversee maintenance and engineering standards and processes for the hotel

properties are developed, communicated and audited on a regular basis

Align practices with new legislative compliance around health, hygiene, safety

and the environment

Implement sufficient control measures (including systems and processes) &

checks within each department to mitigate any financial risk to the business.

Conduct weekly walkabouts of all front of house and back of house areas to

monitor compliance

Drive a waste management culture and ensure all staff are trained.

Work with internal stakeholders (maintenance, finance, HR, and security) to

identify risk areas and address these

People Management

Lead and motivate employees and promote positive working relationships,

direction and support

Lead and oversee departmental communication ensuring employee and

management interaction

Measure and develop plans to enhance employee engagement

Identify and manage training, coaching and development requirements in line

with strategic plans, e.g. skills shortages, succession plans, talent


Ensure competent levels of staff meet operational level requirements (right

fit for the job)

Source and Select talent as per EE plan to build the future food and beverage

talent pipeline

Performance Manage and coach reporting managers to ensure KPA€™s are


Manage employee relations within the function including monthly meetings

with Union - formalised, minuted, issues addressed

Budget Management

Collaborate with the Maintenance Managers in the Hotel properties, to manage

the budget for the Maintenance function for the hotel operations including:


Cost management


PIP and forecasting

Financial reporting for the function

Financial reporting on project expenditure and progress

Monitor and approve all budgeted project expenditures

Assess the impact of deviations on the project and overall programme, and

report results to key stakeholders.

Evaluate the outcomes of the project as established during the planning


Stakeholder Relationship Management

Engage with internal customers to understand challenges; issues; development and

repair related requirements

Provides employees / visitors with updates of electrical, water and other service

outages and scheduled shutdowns

Engage and manage the performance of suppliers and contractors

Engage with management with regards security; health and safety and critical

technical breaches or anomalies

Communicate plans, objectives and results to complex operational team;

maintenance management team and employees

Internal relationships are built and


Internal stakeholder expectations are met

or exceeded

Engagement survey targets are achieved

Stakeholders are aware of progress and challenges



Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.