Operations Maintenance Manager x 1 - N/A11202
Applications accepted until:
Number of Openings





Job Purpose

The Maintenance Operations Manager will be responsible for the day to day management and delivery of the maintenance operation, processes and team for the business unit; with the aim of maximising machine, infrastructure and facilities availability and the maintenance and repairs of the buildings; through the planning and implementation of effective maintenance systems aligned to Sun standards; as well as identify, implement, manage and review cost opportunities and manage all capital maintenance projects within the operation.


  • 3-Year Engineering diploma in either the mechanical or electro technical (heavy current) fields with an academic qualification of at least T3 or N5 or equivalent.
  • Trade tested in Electrical and HVAC


  • Minimum of 7 years€™ experience in maintenance operations, including 3 years€™ experience in a supervisory or management position.
  • Experience in managing contractors / suppliers.

Skills and Knowledge

  • Experience in managing contractors / suppliers.
  • Experience in resort / complex maintenance is an advantage.
  • Registration with the SAFMA / other accredited engineering bodies is an advantage.
  • Ability to work shifts that meet operational requirements (including weekends, evenings and public holidays, as required).
  • Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements

Key Performance Areas:

Skills and Knowledge

  • Excellent numerical skills
  • Excellent communication skills, confident and outgoing
  • Good interpersonal skills, neat appearance
  • Customer service focus, people orientated
  • Reliability and adaptability
  • Uphold Sun International values and behavior.
  • Adaptable, reliable, good physical condition / health.
  • High concentration level, good attention to detail, integrity and honesty.
  • Good interpersonal skills, neat appearance.


Key Performance Areas:

     Delivered Preventative & Operational Maintenance Plans        

    • Understand the maintenance plans, projects and timelines for the property and facilitate the delivery of objectives and milestones
    • Compile a preventative maintenance plan for the 12-months period
    • Benchmark buildings and facilities with leading development trends and make recommendations for the improvement of current processes and standards
    • Identify and investigate new environmental and energy-saving opportunities for the property
    • Conduct risk analyses i.to costs vs long term sustainability
    • Manage and allocate people and operational resources
    • Manage staff appearance
    • Monitor health and safety standards in maintenance areas and functioning of equipment and systems
    • Oversee the storage and control of assets; technical stock and parts
    • Align development and maintenance plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
  • Operational, Building & Infrastructure Management
  • Daily building and grounds walkabouts of the property
  • Co-ordinate building maintenance and repair teams
  • Source contractors for building refurbishments and ensure work is completed to standard and within the budget
  • Plant maintenance and upgrades according to 5-year plan
  • Management of mechanical/electrical/HVAC / building maintenance and repairs in line with 3-; 6- and 12-month preventative maintenance plan
  • Building fabric maintenance, fixtures and fittings repair
  • Mechanical services repair and renewal management
  • Manage the call-out system for emergencies, and alarm-related callouts
  • Compile and implement Fire safety procedures; fire equipment inspections and compliance
  • Record and resolve internal customer disputes / complaints
  • Project planning and management of development work; building refurbishments, moves and cyclical redecorations (external and internal) management
  • Update building plans / site plan layout thus ensuring building capacity planning & monitoring
  • Operational Asset Management
  • Manages and monitors the recording of assets and operating equipment for the property including breakages, repairs, etc.
  • Maintains records on compliance management
  • Maintains records of usage and licences
  • Compile and oversee stock control procedures for the arrival, dispatch and control of parts to minimize stock loss and account for variances as SOP
  • Stock Valuation Report submitted and reduced in stock loss indicated
  • Oversee and authorise disposal of obsolete stock/supplies as per SOP€™s
  • Asset Exit procedures are followed for discontinued products and operating equipment
  • Assess and monitor the despatch and delivery of stock within agreed time frames.

Delivered Maintenance Projects

  • Define the scope of the project in collaboration with senior management
  • Determine the resources required to complete the project
  • Determine and confirm the objectives and measures upon which the project will be evaluated at its completion
  • Establish and maintain an approved integrated project plan to guide project implementation and controls throughout the life of the project.
  • Prepare and execute a quality management plan aligned with the QMS that describes the project quality approach and how it will be implemented.
  • Manage the implementation of the project by making key decisions, exercising control, assigning and co-ordinating resources, and placing requirements on authorising and accepting work and delivery of final products as defined in the project plan
  • Prepare for reviews to report on the progress of the project status
  • Develop forms and records to document project activities

     Maintenance Standards & Governance

  • Develop, communicate and audit maintenance standards and processes for the property on a regular basis
  • Align practices with new legislative compliance around health, hygiene, safety and the environment
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
  • People Management
  • Lead and motivate employees and promote positive working relationships, direction and support
  • Lead and oversee departmental communication ensuring employee and management interaction
  • Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
  • Ensure competent levels of staff meet operational level requirements (right fit for the job)
  • Source and Select talent as per EE plan to build the future food and beverage talent pipeline
  • Performance Manage and coach reporting managers to ensure KPA€™s are achieved
  • Manage employee relations within the function including monthly meetings with Union - formalized, minute, issues addressed
  • Drive a waste management culture and ensure all staff are trained.
  •        Budget Management
  • Manage the following financial processes for the Maintenance operations function including:
  • Develop and manage the budget and Cost and expenses management
  • Capex
  • PIP and forecasting
  • Respond to financial reporting for the function
  • Financial reporting on project expenditure and progress
  • Monitor and approve all budgeted project expenditures
  • Assess the impact of deviations on the project and overall programme, and report results to key stakeholders.

Stakeholder Relationship Management

  • Engage with internal customers to understand challenges; issues; development and repair related requirements
  • Provides employees / visitors with updates of electrical, water and other service outages and scheduled shutdowns
  • Engage and manage the performance of suppliers and contractors
  • Engage with management with regards security; health and safety and critical technical breaches or anomalies
  • Communicate plans, objectives and results to complex operational team; maintenance management team and employees
  • Evaluate the outcomes of the project as established during the planning phase


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.