Credit Controller - CC1120
Applications accepted until:
Number of Openings


Sun Vacation Club


Sandton - Central Office

Job Purpose

The Credit Controller: SVC is responsible for invoicing of members, receipting, the collection process of due receivables, and the reconciliation of accounts in line with terms and conditions and Company standards and regulations.


2-Year Diploma in Creditors Management


  • Minimum of 3 years’ experience as a Creditors Clerk
  • Experience in the hospitality industry would be an advantage

Skills and Knowledge

  • English written and verbal communication skills
  • Numerical skills (calculations)
  • Creditors process knowledge and experience
  • Collection experience
  • Accounting skills related to creditors
  • Finance administration
  • Proficient computer skills (MS Office). Advanced Excel, Opera and IFS skills
  • Understanding of creditors processes
  • VAT knowledge in relation to creditors
  • Checking (accuracy in the handling and recording of
  • Analysing / Diagnosing product performance
  • Reviewing / evaluating information and data
  • Problem Solving
  • Clerical Administrative functions
  • Plan, prioritise, co-ordinate
  • Decision-making
  • Analysing / Diagnosing
  • Emotional resilience
  • Dealing with customers (including conflict handling skills)
  • Working under pressure
  • Process improvement

Key Performance Areas:

  • Facilitate the processing of Sun Vacation Club Sales payment, PH1 levies, and PH2 Levies
  • Process overdue accounts within threshold parameters, ensuring that reminders are sent out
  • Ensure overdue invoices are followed up by telephone, email & letter within agreed timescales and maintain accurate records of all activity
  • Record and update relevant and supporting documents and vouchers.
  • Troubleshoot and facilitate the resolution of any challenges and member queries relating to sales and levies
  • Liaise with SVC operations to ensure that guests have paid up accounts prior to check-in
  • Identify changes in payment patterns and propose action to avert indebtedness
  • Provides feedback and reports back to management on the performance and challenges with regards the collection of payments and overdue accounts
  • Reconcile the creditors sub-ledger to the general ledger
  • Provide for bad-debts in line with SOP; and write off bad debts after consultation with the Creditors Manager
  • Raise and review in detail the creditors age analysis for SVC on a monthly basis
  • Keep management updated with regards progress on payments and releases, and where necessary escalate unresolved issues
  • Respond to and resolve pay related queries with internal and external clients
  • Develop and maintain sound working relationships with relevant departments
  • Interact with clients and provide professional service standards and solutions
  • Keep up to date with advanced payment services, facilities and online reservation channels


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.