ERP Technical Analyst: Peoplesoft / Kronos - ERPA1020
Applications accepted until:
Number of Openings


Head Office


Sandton - Central Office

Job Purpose

The ERP Technical Analyst will be responsible for the planning, installing, configuring, and maintaining of relevant systems and solutions (Peoplesoft, Kronos, Saflec); as well as enhancements to existing products to ensure sustained and optimal system performance in line with business needs in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include designing and producing logical and technical specifications derived from functional requirements to further enhance the ERP systems.


This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives


  • IT Diploma / NQF Level 6
  • ITIL Certification
  • IT System Certification in area of specialisation e.g. Kronos / Peoplesoft / Saflec


  • Minimum of 6 years€™ technical experience incl. applications support
  • Experience with implementation of a HR solution
  • Experience in customer service focus, information management & application portfolio management
  • Experience in Stakeholder Management including vendor engagement and related SLAs

Skills and Knowledge

  • Written and verbal communication skills
  • Technical knowledge and application of Kronos, PeopleSoft and/ Saflec
  • Stakeholder relationship management
  • Systems Analysis
  • Risk Management skills
  • Business Analysis Process Flow knowledge
  • Test Process cycle management
  • Analysing
  • Creating and improving
  • Sourcing information
  • Applying expertise and technology
  • Taking ownership
  • Responding with urgency
  • Collaborating

Key Performance Areas:

  • Is the owner and technical expert for creating, maintaining the and resolving any technical issues with the Peoplesoft / Kronos systems
  • Conduct system installations and develop and administer configuration management solutions for the systems
  • Evaluate and monitor system performance and ensure compliance with security standards.
  • Produce and deliver support and advice, documentation and training around security patching and €˜hardening€™ of Peoplesoft / Kronos installations, undertaking security analysis and hardening to any systems administration
  • Diagnose Peoplesoft / Kronos system faults, troubleshoot and provide working solutions and meet service level requirements
  • Improve resilience of the current environment, administering firewall environments in line with IT security policy
  • Analyzes and resolves problems associated with the systems€™ applications and software
  • Design and develop infrastructure monitoring and reporting tools
  • Develop test automation frameworks in collaboration with rest of the team
  • Provide systems administration and software support for Peoplesoft / Kronos systems
  • Develop support processes and provide advice and support on back up, data storage, data recovery and meeting regulations on data management using Peoplesoft / Kronos
  • Investigate new Peoplesoft / Kronos technologies and applications, sharing technical knowledge and expertise with colleagues and providing technical coaching and mentoring to colleagues in the use of Peoplesoft / Kronos systems
  • Report on the Peoplesoft / Kronos operational status by gathering and prioritising information and managing projects
  • Manage SLA process, performance and billing with vendors around Peoplesoft / Kronos requirements and support
  • Provide remote support to business operation and end users
  • Collaborate with the business support teams to receive and prioritise briefs from business to design, deliver and support the applications, and deliver each element to specifications to support business requirements


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.