Cashiering Manager - N/A10915
Code/Reference:
N/A10915
Applications accepted until:
2020-09-21
Number of Openings
1

Unit:

Flamingo

Location:

Kimberley

Job Purpose

The Cashiering Manager has the overall responsibility and accountability for leading and managing the cashiering operations for the business unit in line with gaming regulations;legislative requirements and company standards

Education

· Grade 12

· 3 Year Degree / Diploma in Business Management is preferred

Experience:

Minimum of 8 years€™ experience in the in cashiering within the casino industry or a cash handling function; including 3 years in a management position.

Skills and Knowledge

· Ability to work shifts that meet operational requirements

· Mobility and ability to move around as per job requirements (including with the use of aids)

Key Performance Areas:

· Understand the Group Cashiering strategies and align Unit strategy

· Develop strategic objectives for the Unit€™s Cashiering deliverables

· Facilitate the programme management and achievement of milestones of cashiering deliverables

· Investigate cashiering practices and benchmark with leading trends and technology

· Identify and investigate new opportunities to streamline and optimise cashiering processes and services for the property

· Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability

· Provide clear delegation of authority and accountability for deliverables at all levels

· Communicate with all relevant Stakeholders internally at a unit and Group level and externally

· Manage and allocate people and operational resources

· Align cashiering practices with EE, SD and procurement transformation strategies which contributes towards BBBEE targets being achieved for the property

· R

· Oversee cashiering standards and processes at a unit level €“ ensuring they are updated and

communicated

· Integrates Group standards into Unit Operations

· Align practices with new legislative compliance around health, hygiene, safety and the

environment

· Align practices with gaming regulations and requirements

· Implement sufficient control measures (including systems and processes) & checks within

each department to mitigate any financial risk to the business.

· Conduct weekly walkabouts of all cashiering areas, both front of house and back of house areas to monitor compliance

· Ensure all staff are trained and found competent against regulatory requirements

· Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

· Monitor that all security protocols have been adhered to

eport on the function including Gaming Board reports, Monthly Financial Review reports, risk reports, month end reports, FIC and threshold reporting

· Oversee cashiering standards and processes at a unit level €“ ensuring they are updated and communicated

· Integrates Group standards into Unit Operations

· Align practices with new legislative compliance around health, hygiene, safety and the environment

· Align practices with gaming regulations and requirements

· Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any finicial risk t the business

· Conduct weekly walkabouts of all cashiering areas, both front of house and back of house areas to monitor compliance

· Ensure all staff are trained and found competent against regulatory requirements

· Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these

· Monitor that all security protocols have been adhered to

Provides direction and support to management and employees with regard to cashiering

policies, procedures, initiatives and innovations

· Provides motivation and leadership to promote positive working relationships and

employee relations within the department

· Track, measure and enhance employee engagement

· Identify and manage training, coaching and development requirements in line with strategic plans, e.g skills shortages, succession plans, talent to build a solid talent pipeline

· Manage internal communication and development interventions to ensure competence levels of staff meet operational requirements (right fit for the job)

· Source and Select talent as per EE plan

· Drive the employee value proposition

· Performance Management and coaching of reporting managers to ensure KPA€™s are archieved

· Facilitates a performance management culture

 Budget Management for the unit cashiering including:

· Budget

· Cost management

· Capex

· PIP and forecasting

· Financial reporting for the function

· Understand customer experiences; trends and leading practice within the industry and applu these principles to own functional plaaning, service offerings and experience

· Analyse and understand customer requirements within own business operation.

· Collaborate with functional management team to operationalise the Customer experience strategy and tools within the operations to create an experince that is relevant

· Manage the execution and delivery of the customer experience within the operation in line with customer expectations

· Continuously engage with customer to receive their feedback and enhance the customer experience within the area of responsibilty

· Monitor feedback and conduct a post-mortem of initiatives and tools and feedback successes and challenges to the group customer experince and fumctions successes and challenges to the group experince functions

·Make recommendations to address gaps and improve the experiences.

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.