Cashiering Manager - N/A10904
Code/Reference:
N/A10904
Applications accepted until:
2020-09-17
Number of Openings
1

Unit:

Windmill

Location:

Bloemfontein

Job Purpose

The Cashiering Manager has the overall responsibility and accountability for leading and managing the cashiering and count operations for the business unit in line with gaming regulations; legislative requirements and company standards.

Education

  • Grade 12
  • 3-year Degree\Diploma in Business Management is preferred

Experience:

  • Minimum of 8 years€™ experience in the cashiering within the casino industry or a cash handling function; including 3 years in a management position.

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Meets the requirements for a key Gaming License
  • Mobility and ability to move around as per job requirements

Key Performance Areas:

Main Duties and Responsibilities:

  • Delivered Cashiering Business Plan
  • Compliance Management
  • Count Management
  • Budget Management
  • Customer Relationship Management
  • Stakeholder Relationship Management
  • Manage multiple teams that service guests visiting the business unit
  • Prepares and controls a budget for the fuction within the business unit

Know How

  • Requires specialised knowledge of technology, equipment and processes relating to cashiering practices, services and customers
  • Medium term planning between 6-12 months involves conducting the planning of activities to meet and optimize new business targets and standards by working with others in the customer value chain;
  • Organise, plan and prioritize tasks for self and team to ensure that work gets done cost effectively and efficiently;
  • Effective scheduling to ensure that teams is adequately resourced to achieve targets/ meet job requirements
  • Interact with cashiering customers an team €“ influencing, motivating and encouraging specific behaviour.

Problem Solving

  • Apply business acumen and sound common sense to the shift management of cashiering operations and teams within regulated standards;
  • Monitor changes at the cash desk and is quick to act upon potential opportunities and challenges;
  • Consider all the facts, options and possible outcomes prior to making decisions;
  • Analyse and diagnose performance/services issues in order to maximise or leverage the strengths of the team in a competitive environment;
  • Deal with diverse problems in own area, using judgement and discretion to resolve them.  

Accountability

  • Provide Information and make recommendations regarding products and services that will meet customer needs;
  • Solve a wide range difficult customer related to customer service, dealing with these sensitively and within operational/procedural limitations;
  • Arbitrate/resolve difficult customer complaints and/or issues and disputes;
  • Optimise and streamline existing systems and processed to support the business strategy in terms of cost efficiency, managing risks and improving the service offering;
  • There are guidelines/policies and procedures in place to be followed, but the incumbent needs constantly consider ways of improving productivity and profitability. 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.