Applications accepted until:
Job PurposeResponsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor (including satellite stations, cash desk, caions and vault) ensuring operational excellence, procedural compliance and guest service satisfaction.
Education¢ Grade 12
Experience:¢ Computer literacy
¢ Minimum of 1 year cash desk / count experience or 1 year in a supervisory position in the cash handling industry
¢ Experience in the gaming industry would be an advantage
Skills and Knowledge¢ Meet the requirements for a gaming licence
¢ Ability to work shifts that meet operational requirements
Key Performance Areas:Floor Supervision
¢ Check cash desk areas and ensure all equipment for service is functioning and ready for
¢ Communicate and follow-up on the correction of any equipment faults or defects prior to
the start of the shift
¢ Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
¢ Conduct performance contracting, reviews and development discussions with staff
Delivered Customer Experience
¢ Monitor service standards and staff: to ensure all guests are treated with courtesy and
respect at all times
¢ Shift handover ensures that staff can provide customers with relevant service Equipment malfunctions are communicated timeously
¢ Interprets customer requirements in terms of services available and the applicable constraints
¢ Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
¢ Takes ownership of customer requests and requirements.
¢ Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
¢ Supervises progress, results and service offered on the shift
Equity:Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.