Promotions Co-ordinator - N/A10021
Applications accepted until:
Number of Openings


Carnival City



Job Purpose

  • Responsible for the planning, co-ordination and implementation of as well as the planning, conceptualisation and rollout of promotions, and activations across the complex in order to drive unit revenue.



  • 2 year Diploma in Marketing is preferred


  • Minimum of 2 years€™ experience in marketing is preferred.
  • Emotional resilience and ability to handle pressure

Skills and Knowledge

  • Dealing with customers
  • Conflict handling
  • Planning and implementing
  • Collecting information (including listening, asking
  • Problem-solving
  • Clerical administrative functions
  • Reviewing / evaluating (feasibility / compliance /
    alternatives / etc)
  • Liaising and co-operating with other teams
  • Public Relations / Developing relationships
  • Events Planning & Co-ordination PR skills
  • Marketing research
  • Gaming knowledge
  • Strong English Verbal & Written Communication skills
  • Business Acumen
  • Digital acumen
  • Financial awareness
  • Professionalism
  • Emotional resilience and ability to handle pressure
  • Proficient Computer Skills


Key Performance Areas:

Promotions Co ordination

  • Have an up-to-date understanding of facilities and products available within the business unit
  • Have a good understanding of gaming systems and bonusing tools to execute promotions
  • Conduct segmentation analyses of active members, their visitation status, spend, etc.
  • Extract data from the system to obtain sufficient information for analysis to be used in the
    compiling of accurate briefs
  • Make recommendations with regards customer-focused solutions and promotions relevant to
    customer preferences to activate and retain targeted customers
  • Implement, test and use control groups to measure reinvestment segmentation profiles.
  • Update the promotions calendar and distribute to relevant stakeholders
  • Implement and deliver customer communications utilising a range of communication channels as
    part of the delivering the promotion
  • Project manage the planning and delivery of promotions including schedules and actions of all
    tasks related to the execution of the promotion
  • Co-ordinate innovative solutions and plans to target new markets and opportunities
  • Compile comprehensive communication plan to brief all stakeholders with the detail of the
    promotions and/or event
  • Design and distribute promotional collateral to maximise promotion exposure to relevant markets
  • Source and co-ordinate promotional gifting in line with events requirements and themes

Delivered Promotions

  • Plan, co-ordinate and host promotional events and activations
  • Co-ordinate the set-up of promotional events, ensuring all aspects of the event come to together
  • Communicate regularly with relevant stakeholders and inform relevant departments of potential
    problems, changes, and additions to technical resources
  • Handle conflict and provide solutions regarding any event logistics and operational functions until
  • Escalate any issues / challenges being experienced
  • Analyse and report on the effectiveness of every promotion - continuous learning and
    improvement on outcomes
  • Complete post promotion administration including: promotion information documents
  • Provide input and complete reports with monthly comparisons and past promotions (month-end
    reports), promotion debriefs (post promotion reports); return on investment reports

Problem- Solving

  • Think and apply business acumen and sound common sense in the implementation of multiple, attime substantially different procedures, standards and precedents.
  • Interprets customer requirements in terms of services available and the applicable constraints
  • Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
  • Considers all the facts, options and possible outcomes prior to making decisions;
  • Works independently, and is orientated towards solving customer queries.


  • Takes ownership of customer requests and requirements.
  • Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
  • Supervises progress, results and service offered on the shift
  • Interprets customer requirements in terms of services available and facilitates operational processes
  • Refers problems falling outside parameters to the manager for resolution.


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.