Gaming Floor Manager-Tables (6 Months Fixed Term Contract) - N/A09952
Code/Reference:
N/A09952
Applications accepted until:
2019-10-10
Number of Openings
1

Unit:

Carnival City

Location:

Brakpan

Job Purpose

Responsible for the effective day-to-day shift management of tables gaming operations and the tables team with specific regard to:

  • maintaining products and standards of operation
  • maximising customer satisfaction
  • ensuring all operational efforts achieve the organisational strategies and objectives
  • maximising operational efficiencies
  • managing spend

Education

  • Grade 12 or equivalent national qualification in gaming operations at a level 4
  • 3-year Degree in Business Management is preferred
  • Gaming Management Development programme is preferred

Experience:

  • 2 years€™ experience in a supervisory level preferably in the gaming industry

Skills and Knowledge

  • Tables Games / Product knowledge
  • Gaming Regulations
  • Gaming Revenue Analysis & forecasting
  • Tables Product Analysis
  • Operational Management
  • Inspection skills of multiple gaming areas
  • Proficiency in MS Office
  • EGS is an advantage

Key Performance Areas:

Shift management

  • Managing the shift
  • Put in place staff scheduling and duty allocations to ensure maximum coverage
  • Handle shift briefings / handovers / shift reports
  • Interact and be present on the floor during service to understand and assist clients with requests,
    special requirements, recommendations, concerns, resolution of complaints, etc.
  • Managing discretionary/ complimentary spend
  • Reporting gaming system anomalies to relevant departments for correcting as per SOP
  • Reconciling and resolving Pay-out exceptions

Tables Product

  • Conduct table analyses in relation to occupancy levels
  • Lease product management
  • Monitor & provide input to strategy ito optimal product mix
  • Implements business action plans
  • Monitors and reports on product performance and complete exception reports / journals as per SOP

People Management and Development

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manage productivities and payroll costs for the department
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental
  • gaps and build succession for a talent pipeline within the department

Financial Control

  • Manages complementary spend
  • Authorises spend in line with budget

Customer Relationship Management

  • Ensures that guests are treated with courtesy and respect at all times
  • Staff training on promotions (including promotion information, functions, facilities, etc.)
  • Shift hand over to ensure that staff can provide customer with relevant insight

Stakeholder Relationship Management

  • Liaise with F&B on food and beverage offering and services on the casino floor
  • Liaise and update hotels and management on VIP arrivals and spend
  • Inform and update staff on objectives, shift information, VIP information, changes in regulations
    and the business requirements
  • Communicates department€™s objectives, standards and operating procedures to internal
    and external service providers as per SLA

Marketing and promotion implementation

  • Liaises with Marketing department in co-ordinating gaming
  • promotions and execution
  • Trains staff to implement the promotion and assist the guest
  • Provides input to post mortem feedback

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.