Assistant Housekeeper - N/A09817
Code/Reference:
N/A09817
Applications accepted until:
2019-09-16
Number of Openings
1

Unit:

Maslow Sandton

Location:

Sandton

Job Purpose

The Assistant Housekeeper is responsible for the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements.

Education

  • Matric/Grade 12
  • 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience:

Minimum of 6 years housekeeping experience with 3 years experience as a Housekeeping Supervisor

Skills and Knowledge

Technical Competencies

  • Housekeeping industry knowledge €“ HACCP; FCS standards
  • Quality Assurance
  • Housekeeping Product knowledge & standards
  • Housekeeping tools and chemicals
  • Cleaning techniques including specialised cleaning
  • Written and verbal communication skills
  • Proficiency in MS Office Suite, Opera
  • Business Acumen
  • Financial Acumen
  • Report writing
  • Contract management €“ SLA of service providers
  • Knowledge and application of legislation relating to Safety, Health and the environment
  • Team Planning

Behavioural Competencies

  • Analytical skills
  • Attention to detail
  • Reviewing / evaluating information and data
  • Decision-making
  • Planning
  • Influencing & Advising skills
  • Emotional resilience
  • Dealing with Customers (including dealing with conflict)
  • Innovation & continuous Improvement
  • Motivating others / gaining co-operation
  • Training; coaching; keeping abreast of new developments in field
  • Problem-Solving
  • People management

Key Performance Areas:

Housekeeping Operational Management

  • Translate housekeeping objectives into activities and plans in line with Unit and functional strategies
  • Facilitate the communication, implementation and measurement of housekeeping deliverables and objectives for the department
  • Compile proactive housekeeping plans and schedules, including high access cleaning, kitchen and back of house cleaning, public areas cleaning, specialised hygiene cleaning, specialised cleaning (e.g. marble) and special laundry services
  • Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including special turndown services, etc.
  • Provide clear delegation of authority and accountability for deliverables
  • Manage and allocate people and operational resources
  • Report and escalate areas of risk and challenges being experiences in delivering against milestones and timelines
  • Achieve and operate within the units specified budgets to Operational Expenses

Shift Management

  • Put in place staff scheduling and duty allocations to ensure sufficient coverage in line with business occupancies including housekeeping performance
  • Handle shift briefings / handovers / shift reports
  • Monitor and manage staff appearance and floor appearance/ functioning of equipment and systems for the function
  • Provides feedback and reports back to management and business partners on challenges being experienced on the floors within the unit
  • Monitor the control of linen, stock, amenities and operating equipment as per SOP
  • Maintain par stock of guest supplies, cleaning supplies, room amenities, linen and uniforms.
  • Monitor and track costs against a pre-defined budget
  • Facilitate and participate in stock control procedures on a monthly basis
  • Monitor laundry and levels of condemned linen
  • Organize and monitor inventories against linen, uniform and fixed assets registers
  • Completes shift reports

Housekeeping Standards & Governance

  • Develop and implement housekeeping standard operating procedures and processes€“ ensuring they are updated and communicated
  • Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment
  • Implement sufficient control measures against standards (including systems, processes and checklists)
  • Provide input and motivate new room and housekeeping standards, and service enhancements
  • Conduct quality assurance around housekeeping standards in rooms and public areas
  • Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of all guest areas, including conducting room checks
  • Organise and monitor pest eradication activities
  • Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these  

People Management

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
  • Monitor adherence to SOPs including conducting quality assurance of work performed
  • Manage employee relations and any disciplinary action required within the department
  • Facilitate staff communication and motivation
  • Perform and document performance contracting, reviews and development discussions
  • Provides resources and removes obstacles to performance
  • Recruit and resource for talent for positions within the department
  • Onboard new staff members in the department

 

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.