Dealer - N/A09816
Applications accepted until:
Number of Openings


Boardwalk Hotel - Convention Centre and Spa



Job Purpose

Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.



  • Grade 12 or equivalent national qualification in gaming operations


  • 18 months experience dealing Blackjack and Roulette
  • Baccarat experience advantageous
  • Previous experience in a customer facing role
  • Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School
  • Meet the requirements for a gaming licence

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Work in a smoking environment
  • Physical mobility to move around as per job requirements (including with the use of aids)
  • Full visual acuity (ability to discern colours)
  • Manual Dexterity €“ ability to handle chips and cards with both hands

Key Performance Areas:

Prepared work area:

  • Check gaming area, table and float and ensure ready for play
  • Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play
  • Check cleanliness of own section or station
  • Communicate and follow-up on the correction of any equipment faults or defects

Game Play:

  • Deal the relevant tables games (blackjack, Poker; Baccarat; American Roulette; or any other game as per business unit requirements)
  • Handle all player transaction requirements with regards placing of bets and paying out including cash, smartcard and chip transactions
  • Provides audible and precise game commentary
  • Monitor and report on guest play and action (when required) on the Casino system
  • Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns, underage gambling, self-exclusions and banned guests
  • Opening and Closing of tables
  • Game hand over €“ Dealer to dealer and /or inspector
  • Conduct cash-ups and reconcile float at the end of shift

Customer Engagement:

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products and current promotions
  • Respond to questions, facilitate queries and sign-ups for the MVG Loyalty program and benefits
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.