Guest Relations Officer X2 - N/A09797
Code/Reference:
N/A09797
Applications accepted until:
2019-09-11
Number of Openings
1

Unit:

The Table Bay

Location:

Table Bay

Job Purpose

Be responsible to provide the guest with updated information about the hotel€™s facilities and to facilitate and ensure prompt, courteous and efficient service to the satisfaction of the guest during their stay in accordance with company policies and standards.

Education

  • Matric or equivalent

 

 

Experience:

  • 1-2 years experience in a similar or front office position in a 5 star environment

 

 

Skills and Knowledge

  • Must be computer literate €“ MS Office and Opera will be advantageous
  • Pleasant and presentable with excellent communication skills
  • Excellent interpersonal skills and the ability to handle situations of conflict
  • Excellent grooming and professional appearance
  • Ability to work under pressure
  • Ability to work shifts
  • Knowledge of Cape town and surrounding areas

 

 

Key Performance Areas:

  • To know all areas, services and functions of the hotel and keep up to date with information and promotions
  • To greet welcome and perform roomings for all guests on arrival according to the company standards
  • Conduct site inspections
  • Co-ordinate group check-ins and check-outs
  • Check VIP status and rooms
  • Maybe required to act in duty manager€™s position

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.