Gaming Technical assistant - N/A09748
Code/Reference:
N/A09748
Applications accepted until:
2019-08-29
Number of Openings
2

Unit:

Sibaya Casino

Location:

Durban

Job Purpose

Responsible to be the customer point of contact on the slots floor assisting with servicing and performing routine maintenance on gaming related equipment; including cleaning of components on slots machines in accordance with company standards and gaming regulations.

 

Education

  • Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
  • Grade 12 technical (with at least a C symbol in HG Maths and HG Electronics/ Electrical) or
  • N3 - Electric/ Electronic

Experience:

  • Previous experience in a customer facing role is an advantage

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to work and stand for long periods of time
  • Physically able to move machines and handle and work with tools applicable to the job

Key Performance Areas:

  • Check gaming floor to ensure ready for play
  • Checks operating equipment prior to start of shift to ensure all is functioning and ready for play
  • Check cleanliness of own section, machines and/ or station
  • Cleaning, servicing, replacing and testing of minor components of EGMS,
  • Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
  • Communicate and follow-up on the correction of any equipment faults or defects
  • Record all job cards
  • Move and place EGMs
  • Clean-up move location
  • Ensures RGP information is displayed
  • Adherence to ICS and gaming regulations
  • General appearance and functioning of gaming areas and equipment are maintained
  • Any issues have been reported / escalated
  • Machines and equipment have been stored as per standards
  • Product appearance reflects the Sun International brand (as per standard operating procedures)
  • Safety standards adhered to.
  • RGP processes have been adhered to
  • Greet all guests with a friendly smile, acknowledge on arrival and departure, ensuring respect at all times
  • Interact with guests and provide professional service standards and solutions
  • Identifies customers and escalates as per RGP and FICA requirements
  • Be able to answer queries relating to game information, various bet types, promotions and events, as well as products
  • Availability to guests as per guest needs
  • Complaint, requests and suggestions are actioned and escalated
  • Available and knowledgeable to pass on all information (including promotional information, functions, facilities, etc) to guests
  • Guest service targets are achieved

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.