Unit:The Maslow Hotel
Location:The Maslow Hotel
To assist the F&B Manager with the planning, implementing and reviewing of the F&B standards and service levels for the Maslow Hotel to ensure quality delivery in all Food & Beverage outlets of the hotel.
¢ Matric and a recognized Hotel School degree/diploma
¢ 3 5 Years experience in relevant F&B management position(s), preferably obtained in a 4-5 star hotel environment
¢ High level of computer and Internet literacy knowledge and experience of Opera and Micros is a prerequisite. ICDL certification will be an added advantage
¢ Industry knowledge of food and service trends
¢ An ability to manage and maximize F&B Budgets
Skills and Knowledge
¢ Excellent communication skills
¢ Strong leadership and management skills
¢ Control/Planning/Execution skills
¢ Excellent interpersonal skills and the ability to handle situations of conflict.
Key Performance Areas:
¢ Assist with the planning, implementing and reviewing of workflows and staffing levels for the F&B Department to achieve departmental objectives.
¢ Ensure a high level of personal service and visibility.
¢ Plan, implement and review systems to ensure maximum guest satisfaction through effective guest liaison, prompt response and resolution of guest complaints in all F&B Departments.
¢ Plan, implement and review systems to ensure proactive operational management anticipate service needs ahead of time.
¢ Manage Business Partners relationships to deliver the required level of F&B service standards.
¢ Develop staff to ensure they have knowledge of promotions and/or special events.
Participate in the overall line management responsibilities for the Food & Beverage Department.
¢ Ensure ones own conduct in dealing with Guests and Associates is a reflection of the Hotels values.
¢ Assist with the control of F&B operational equipment, and ensure that stock levels are at par.
¢ Co-ordinate between all Hotel departments with respect to Food & Beverage needs.
Planning, execution and evaluation of stock takes and results Food/Beverage/O.E.
¢ Enforce pre-determined productivity levels in relation to standards and budgets.
¢ Maintain financial discipline throughout the department in all aspects.
¢ Ensure the effective and fair management of people processes in the department.