F&B Floor Manager - SUN-16860
Applications accepted until:
Number of Openings


Maslow Sandton


The Maslow Hotel

Job Purpose

To assist the F&B Manager with the planning, implementing and reviewing of the F&B standards and service levels for the Maslow Hotel to ensure quality delivery in all Food & Beverage outlets of the hotel.


€¢ Matric and a recognized Hotel School degree/diploma


€¢ 3 €“ 5 Years€™ experience in relevant F&B management position(s), preferably obtained in a 4-5 star hotel environment
€¢ High level of computer and Internet literacy €“ knowledge and experience of Opera and Micros is a prerequisite. ICDL certification will be an added advantage
€¢ Industry knowledge of food and service trends
€¢ An ability to manage and maximize F&B Budgets

Skills and Knowledge

€¢ Excellent communication skills
€¢ Strong leadership and management skills
€¢ Control/Planning/Execution skills
€¢ Excellent interpersonal skills and the ability to handle situations of conflict.

Key Performance Areas:

€¢ Assist with the planning, implementing and reviewing of workflows and staffing levels for the F&B Department to achieve departmental objectives.
€¢ Ensure a high level of personal service and visibility.
€¢ Plan, implement and review systems to ensure maximum guest satisfaction through effective guest liaison, prompt response and resolution of guest complaints in all F&B Departments.
€¢ Plan, implement and review systems to ensure proactive operational management €“ anticipate service needs ahead of time.
€¢ Manage Business Partners relationships to deliver the required level of F&B service standards.
€¢ Develop staff to ensure they have knowledge of promotions and/or special events.
Participate in the overall line management responsibilities for the Food & Beverage Department.
€¢ Ensure one€™s own conduct in dealing with Guests and Associates is a reflection of the Hotel€™s values.
€¢ Assist with the control of F&B operational equipment, and ensure that stock levels are at par.
€¢ Co-ordinate between all Hotel departments with respect to Food & Beverage needs.
Planning, execution and evaluation of stock takes and results €“ Food/Beverage/O.E.
€¢ Enforce pre-determined productivity levels in relation to standards and budgets.
€¢ Maintain financial discipline throughout the department in all aspects.
€¢ Ensure the effective and fair management of people processes in the department.


Note that, in accordance with our bid commitments, preference will be given to local candidates. Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as units€™ employment equity plans and Gaming Board License conditions.