Hotel Manager- re-advertised - N/A09666
Applications accepted until:
Number of Openings




Sun City Resort

Job Purpose

Overall and direct responsibility and accountability for the management of the hotel operation and teams, with specific regard to maximising hotel revenues and occupancies, maintaining hotel standards, driving exceptional customer experiences and creating synergy between functions across the property in line with budgets and legislative requirements.



  • 3-Year B-Degree (hospitality or business management)


  • 8 years experience including 3 years in a hospitality management role at a 5 star establishment with a strong background in rooms division management (Housekeeping / Front Office / Guest Relations) and / or food & beverage
  • Experience in managing Business Partners and Service Level Agreements


Skills and Knowledge

  • Rooms & Yield Management
  • Business Acumen
  • Coaching
  • Financial Management
  • Developing relationships
  • Decision-making


Key Performance Areas:

Delivered Hotel Plan & Results


  • Understand the Group strategies and Unit strategy and operationalise objectives and deliverables for the hotel
  • Facilitate the programme management and achievement of milestones and deliverables
  • Investigate operational practices and benchmark with leading trends and technology within the hotel industry
  • Identify and investigate new opportunities to streamline, integrate and optimise processes and services for the property
  • Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
  • Provide clear delegation of authority and accountability for deliverables at all levels
  • Manage increase in revenue and sales

Hotel Governance & Standards

  • Oversee the development and review of room and hotel standard operating procedures and the application against 4 / 5 star grading standards
  • Conduct regular walkabouts of the business unit (including front of house and back of house areas) to ensure the hotel and grounds are aesthetically attractive and secure, and that there is compliance with various standards, regulations and legislation
  • Manage and co-ordinate internal audit processes and conduct quality assurance to ensure procedural compliance
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
  • Drive a SHE management culture and ensure all staff are trained.

Hotel Product & Innovation

  • Monitor service offering / products and pricing across the property with specific reference to:4 / 5 star Hotel and Rooms standards and offerings;
  • Conduct an analysis of global industry hotel, rooms and F&B retail trends
  • Drive strategies and projects aimed at differentiating products and service offerings in line with trends in the industry ensuring SI offering is innovative and fresh

Budget Management

  • Budget Management for the multiple hotel functions including:
    • Budget
    • Revenue maximisation
    • Cost management
    • Capex
    • PIP and forecasting
    • Financial reporting for the hotel
    • Financial reporting on Revenue analysis and revenue strategies for the hotel

People Leadership

  • Manage positive Employee relations within the hotel operations (Monthly meetings with Shop Stewards)
  • Drives a performance management culture
  • Provides direction and support to management and employees with regard to product development and innovation
  • Provides motivation and leadership to promote positive working relationships
  • Track, measure and enhance employee engagement

Customer Experience Management

  • Understand customer experiences; trends and leading practice within the industry and apply these principles to hotel business plans, product offerings and experiences
  • Analyse and understand customer preferences and activity of regular and return guests within hotel using Business Intelligence tools.
  • Identify key and critical customers within the business operation and maintains positive relationships with all clients, colleagues, gaming and sales networks
  • Conduct meet-and-greet€™s; and familiarization trips; and entertain whenever required

Stakeholder Relationship Management

  • Communicate hotel business plan, objectives, standards and operating procedures to internal and external service providers as per SLA
  • Manage interventions to optimise motivation and engagement of all parties and build team effectiveness
  • Manage Group stakeholders expectations with regards operational performance and expectations
  • Liaise with Group Sales and Marketing to develop retention and acquisition campaigns
  • Liaise with Complex EOC to ensure synergy between hotel and complex product and service offering and the unit CVP








Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.