Surveillance Monitoring Officer - N/A09651
Code/Reference:
N/A09651
Applications accepted until:
2019-08-14
Number of Openings
1

Unit:

Time Square

Location:

Pretoria

Job Purpose

Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Education

Grade 12 or equivalent national qualification in gaming operations

Experience:

1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage

Experience using surveillance /equipment an advantage

Skills and Knowledge

English verbal communication skills

Rapid tracking and review of visual information

Use surveillance equipment €“ chip handling, chipping machines, Shuffling machines

Problem Solving

Collecting Information (listening; asking questions)

Analytical skills

Handling conflict

Checking

Attention to detail

Following Instructions

Emotional resilience

Honesty & Integrity

Ability to deal with highly confidential information

Betting procedures

Compliance procedures and regulations

Basic responsible gambling principles

Basic computer skills

Prolonged attention span

Problem Solving

Collecting Information (listening; asking questions)

Analytical skills

Handling conflict

Checking

Attention to detail

Following Instructions

Emotional resilience

Honesty & Integrity

Ability to deal with highly confidential information

 

Key Performance Areas:

Surveillance Monitoring

Monitor all Gaming procedures on the gaming floor against the relevant functions.

Complete target reports / punter scans on all gaming areas as per unit specific schedule

Conduct system checks, alarm conditions and interfaces

Record and report on faulty equipment

Issue and check playing cards, where required and other gaming related equipment as per SOP

Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.

Monitors all non-gaming procedures against the relevant function

Proactively monitor high risk areas and emergency response as per set out procedures

Reviews all video footage and other documentation/ reports relating to incidents, queries and variances

Investigates all variances reported to the Surveillance Department

Reporting & Administration

Reports or escalates findings of the review and investigations

Record and retain evidence to be used for further processes according to standards

Reporting all incidents and significant events to the relevant Stakeholders.

Prioritises reports according to the severity of the incident.

Captures relevant data on the EOB

Compiles comprehensive reports where required

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.