Unit:
Time SquareLocation:
PretoriaJob Purpose
Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.
Education
Grade 12 or equivalent national qualification in gaming operations
Experience:
1 year experience in a gaming / financial auditing / law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage
Experience using surveillance /equipment an advantage
Skills and Knowledge
English verbal communication skills
Rapid tracking and review of visual information
Use surveillance equipment chip handling, chipping machines, Shuffling machines
Problem Solving
Collecting Information (listening; asking questions)
Analytical skills
Handling conflict
Checking
Attention to detail
Following Instructions
Emotional resilience
Honesty & Integrity
Ability to deal with highly confidential information
Betting procedures
Compliance procedures and regulations
Basic responsible gambling principles
Basic computer skills
Prolonged attention span
Problem Solving
Collecting Information (listening; asking questions)
Analytical skills
Handling conflict
Checking
Attention to detail
Following Instructions
Emotional resilience
Honesty & Integrity
Ability to deal with highly confidential information
Key Performance Areas:
Surveillance Monitoring
Monitor all Gaming procedures on the gaming floor against the relevant functions.
Complete target reports / punter scans on all gaming areas as per unit specific schedule
Conduct system checks, alarm conditions and interfaces
Record and report on faulty equipment
Issue and check playing cards, where required and other gaming related equipment as per SOP
Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc.
Monitors all non-gaming procedures against the relevant function
Proactively monitor high risk areas and emergency response as per set out procedures
Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
Investigates all variances reported to the Surveillance Department
Reporting & Administration
Reports or escalates findings of the review and investigations
Record and retain evidence to be used for further processes according to standards
Reporting all incidents and significant events to the relevant Stakeholders.
Prioritises reports according to the severity of the incident.
Captures relevant data on the EOB
Compiles comprehensive reports where required