Food & Beverage Manager: Complex - N/A09328
Applications accepted until:
Number of Openings


Sun City Resort


Pilannesburg-Sun City

Job Purpose

Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service), with specific regard to:

  • achieving profitability in specific outlets
  • improving of standards of operation
  • maximising customer satisfaction
  • facilities and product maintenance and enhancement
  • ensuring all F&B operational efforts achieve the F&B strategy and objectives


  • 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level.


  • 9-10 years in the food and beverage industry of which at least 5 years are at a management level
  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements (including with the use of aids)

Skills and Knowledge

  • Food & Beverage Cost and revenue management.
  • Food & Beverage Product Knowledge.
  • Financial management.
  • Team Planning.
  • Operational Management.
  • Product Analysis & Development.
  • Stock control.
  • Intermediate Computer Skills.
  • Micros / Opera is preferred.

Key Performance Areas:

F&B Strategic Planning

  • Understand the Group F&B strategy and align Unit F&B strategy.
  • Develop strategic objectives for the Unit€™s F&B deliverables.
  • Facilitate the project management and achievement of milestones of F&B deliverables.
  • Direct F&B product analyses and benchmark with leading F&B trends.
  • Identify and investigate new F&B opportunities for the property.
  • Direct risk analyses i.t.o impact on short term profit margins  vs. long term sustainability.

F&B Revenue Optimisation

  • Establish revenue targets per outlet to track performance on a daily basis.
  • Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
  • Leverage off suppliers to drive value add promotional activity.

F&B Standards & Governance

  • Oversee F&B standards and processes at a unit level.
  • Integrates Group standards into Unit Operations.
  • Align practices with new legislative compliance around health, hygiene, safety and the environment.
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
  • All staff in F&B to adhere the policy and procedures.

People Management and Development

  • Lead and motivate F&B employees and promote positive working relationships, direction and support.
  • Lead and oversee departmental communication ensuring employee and management interaction.
  • Measure and develop strategies to enhance employee engagement.
  • Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management.
  • Ensure competent levels of staff meet operational level requirements (right fit for the job).
  • Source and Select talent as per EE plan to build the future food and beverage talent pipeline.
  • Performance Manage and coach reporting managers to ensure KPA€™s are achieved.
  • Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed).

Financial management

  • Budget forecasts & control.
  • Motivate and manage Capex requirements.

Complete Cost of Sales reports including;

  • Theoretical COS per outlet for food & beverage respectively.
  • Recipes €“ Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
  • Food recipe €“ All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.