Rooms Division Manager - N/A09288
Applications accepted until:
Number of Openings


Wild Coast Sun


Bizana/Port Edward

Job Purpose

The Rooms Division Manager has the overall responsibility and accountability for leading, managing and integrating the front office, guest services, concierge and housekeeping operations for the business unit in line with regulations; legislative requirements and company standards.


  • Matric
  • 3-Year B-Degree (Hotel or hospitality Management)


  • 8 years€™ experience in the within the Front Office environment including:
    • 3 years in a management position
    • Additional experience in housekeeping would be an advantage
    • Strong understanding of rooms division management ( Front Office / Guest Relations)
    • Experience in managing Business Partners and Service Level Agreements
    • Knowledge of food & beverage services and standards
    • Thorough understanding of legislation (SHE / LRA/ risk management

Skills and Knowledge

  • Skills and Knowledge:

    • Analysing and problem solving
    • Accountability
    • Planning
    • Decision-making
    • Evaluating / Developing
    • Influencing
    • Reviewing / evaluating (feasibility / compliance / alternatives)
    • Controlling & directing resources
    • Developing relationships
    • Motivating others
    • Innovation & continuous Improvement
    • Dealing with Customers
    • People leadershipTechnical/ Proficient Competencies:
      • Industry knowledge
      • F&B Product knowledge
      • Banqueting & Conferencing
      • Rooms Division knowledge
      • Labour legislation
      • SHE legislative knowledge and execution
      • Business Acumen
      • Proficient computer skills
    • Networking skills
    • Financial Acumen
    • SLA & Contract management
    • Coaching
    • Marketing knowledge

Key Performance Areas:

  • Understand the Hotel€™s strategic plans and align objectives for the Unit€™s Rooms Division deliverables
  • Facilitate the programme management and achievement of milestones of Rooms Division deliverables
  • Investigate front office, guest services, concierge and housekeeping practices in the industry and benchmark with leading trends and technology
  • Reports on the results of the function including Rooms Division reports; Monthly Financial Review reports; Risk Reports; Month end reports
  • Integrates Group standards into Unit Operations where required
  • Align practices with new legislative compliance around health, hygiene, safety and the environment
  • Facilitate the implementation of sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
  • Conduct daily walkabouts of all Rooms Division areas, both front of house and back of house areas to monitor compliance
  • Conducts a competitor analysis and keep up to date with trends in the market around room standards, amenities and workflow processes
  • Analyse reports and statistics with regards demand forecasting and yield management including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.
  • Monitor and implement plans to increase occupancies, in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values; length of stay values, etc.
  • Monitor and review reservations bookings, analysing the data in terms of market segments and channels; check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts
  • Provides direction and support to management and employees with regard to Rooms Division policies, procedures, initiatives and innovations
  • Drive the employee value proposition
  • Facilitates a performance management culture
  • Drive and embed the Sunway blueprint behaviors into the various areas of the rooms division
  • Manage the financials for the Unit Rooms Division function including:
  • Budget
  • Cost management
  • Inventory management and stock control of housekeeping linen, chemicals and amenities
  • Capex
  • PIP and forecasting
  • Revenue growth plans and performance
  • Financial reporting for the function
  • Oversee the development and updating of uniform and linen controls
  • Drive the customer value proposition for Rooms Division in line with the unit strategy      
  • Deals with escalations / complaints and identify the root cause to ensure issues are addressed sufficiently
  • Be available on the floor to interact with VIP and other guests visiting the hotel
  • Provides support to front office management, guest services management, concierge and housekeeping management as required
  • Liaises with the Revenue, Sales and Marketing and Food & Beverage to develop customer retention and acquisition campaigns


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.