F&B Floor Manager Re-Advertise - N/A09175
Code/Reference:
N/A09175
Applications accepted until:
2019-06-13
Number of Openings
1

Unit:

Sibaya Casino

Location:

Durban

Job Purpose

Responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and / or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.

Education

  • 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level Planning

 

 

Experience:

  • 5-6 years in the food and beverage industry of which at least 2 years€™ experience in a supervisory role within a food and beverage operation.
  • Demonstrated Intermediate Computer Literacy Skills

Skills and Knowledge

  • Decision-making
  • Training; coaching; keeping abreast of new developments in field
  • Analysing / Diagnosing performance of the outlet /product performance: COS%, Procurement and Efficiencies
  • Reviewing - Assessing feasibility; assessing compliance; efficiencies
  • Problem-Solving

 

Key Performance Areas:

  • Put in place staff scheduling and duty allocations to ensure maximum coverage
  • Handle shift briefings / handovers / shift reports
  • Interact and be present on the floor during service to understand and assist clients with requests,    special requirements, recommendations, concerns, resolution of complaints, etc.
  • Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
  • Provides feedback and reports back to management on the performance and challenges within the restaurant
  • Manage the control of stock and operating equipment as per SOP for the outlet Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons
  • Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
  • Provide product rationalisation on a regular basis or as required
  • Facilitate the communication and implementation of F&B deliverables for the outlet
  • Conduct risk analyses i.t.o impact on short term profit margins
  • Provide clear delegation of authority and accountability for deliverables
  • Manage and allocate people and operational resources
  • Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit.

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.