Surveillance Shift Manager - N/A09056
Applications accepted until:
Number of Openings


Time Square



Job Purpose

The Surveillance Shift Manager manages the day to day delivery of the surveillance operation and team with the objective of ensure gaming and procedural compliance and protection of Company assets, staff and guests


Grade 12  

Supervisory Certification or NQF 4 equivalent qualification is preferred


Minimum of 2 years experience in surveillance, preferably obtained in the casino industry

PSIRA B grade accreditation

Skills and Knowledge

Rapid tracking and review of visual information

Use surveillance equipment

Betting procedures

Compliance procedures and regulations

Proficient responsible gambling principles

Proficient computer skills

Prolonged attention span

Key Performance Areas:

Manage and participate in the day to day operation in the Camera Room.

Conducts rostering and duty allocations

Handles Shift briefings / handovers / shift reports / disputes

Manages surveillance room; equipment and systems and contacts technicians for necessary external equipment repair and maintenance.

Manages stock (e.g. numbered stationery, etc)

Troubleshoots any queries / problems received by the department

Reports unit operational anomalies to relevant departments for correcting

Conducts quality assurance on all reports, EOB entries and registers

Verifies all disputes and incidents before providing feedback to relevant stakeholders

Regular tracking of players, high rollers, and results and corresponding allocation of duties to surveillance officers

Follows up and consolidates investigation reports

Identify suspicious behaviour/activities on gaming floor and take appropriate action when required.

Authorises spend in line with budget

Develops and updates surveillance monitoring standards

Communicates standards to all relevant parties

Monitor surveillance practices and align with new legislative compliance

Implement sufficient control measures (including systems and processes) & checks to mitigate any risk to the business

Conduct regular checks and departmental walkabouts to monitor compliance standards

Work with internal stakeholders (gaming management, finance, HR, and security) to identify risk areas and address these

Coach and upskill staff to understand and execute practices in line with regulations

Reports all incidents and significant events to the relevant Stakeholders

Reports on relevant investigations and high priority shift report

Prioritises reports according to the severity of the incident

Captures relevant data on the EOB

Follows up to ensure action taken on audits

Updates Intelligence files with relevant information


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.