Gaming Floor Manager Designate : Tables - N/A08758
Code/Reference:
N/A08758
Applications accepted until:
2018-12-11
Number of Openings
1

Unit:

Time Square

Location:

Pretoria

Job Purpose

Responsible for the effective day-to-day shift management of either the slots floor or tables operations and the respective slots / tables team with specific regard to:

  • maintaining products and standards of operation
  • maximising customer satisfaction
  • ensuring all operational efforts achieve the organisational strategies and objectives
  • maximising operational efficiencies
  • managing spend

Education

  • Grade 12 or equivalent national qualification in gaming operations at a level 4
  • 3-year Degree in Business Management is preferred
  • Gaming Management Development programme is preferred

Experience:

  • At least 2 years experience in a supervisory role within either the slots or tables environment

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to move operating equipment
  • Visual acuity and ability to identify colours

Key Performance Areas:

Shift Management

  • Put in place staff scheduling and duty allocations to ensure maximum coverage
  • Handle shift briefings / handovers / shift reports
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
  • Managing discretionary/ complimentary spend
  • Reporting gaming system anomalies to relevant departments for correcting as per SOP
  • Reconciling and resolving Pay-out exceptions
  • Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
  • Report and resolve any issues experienced
  • Managing Stock as per SOP (e.g. numbered stationery, playing cards, chips, MVG cards. Etc.)
  • Cash-ups at the end of the shift
  • Completes shift reports

Gaming Product

  • Conduct table analyses and, slots analyses in relation to occupancy levels
  • Lease product management
  • Monitor & provide input to strategy ito optimal product mix
  • Implements business action plans
  • Liaises with Technical to ensure maintenance schedule plan is adhered to
  • Monitors and reports on product performance and complete exception reports / journals as per SOP

People Management

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manage productivities and payroll costs for the department
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the department; as well as providing product and promotion information
  • Manage employee relations within the department
  • Staff communication and motivation
  • Performance contracting, reviews and development
  • Provides resources and removes obstacles to performance
  • Recruit and resource for talent for positions within the department
  • Onboarding of new staff members

Budget Control

  • Manages complementary spend
  • Authorises spend in line with budget

Customer Relationship Management

  • Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
  • Handle and resolve any escalated guest special requests, queries or complaints
  • Shift handover ensures that staff can provide customers with relevant service
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
  • Manage staff appearance and floor appearance/ housekeeping / functioning of equipment and systems for the outlet
  • Monitor the customer experience on the gaming floor that will support brand loyalty ensuring SI as the brand of choice
  • Conduct staff training on promotions (including promotion information, functions, facilities, etc.)
  • Report on any issues experienced and the resolution thereof

Stakeholder Relationship Management

  • Liaise with F&B on food and beverage offering and services on the casino floor
  • Liaise and update hotels and management on VIP arrivals and spend
  • Inform and update staff on objectives, shift information, VIP information, changes in regulations and the business requirements
  • Collaborate with marketing in co-ordinating and managing the execution of gaming promotions on the floor; including providing of post-mortem feedback
  • Communicates department€™s objectives, standards and operating procedures to internal and external service providers as per SLA

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.