Gaming Technical and Floor Assistant - N/A08757
Code/Reference:
N/A08757
Applications accepted until:
2018-12-11
Number of Openings
5

Unit:

Time Square

Location:

Pretoria

Job Purpose

Responsible to service and clean the components on gaming related equipment to required standards to prevent failures

Education

  • Grade 12 academic (with at least a C symbol in HG Natural Science and HG Mathematics) or
  • Grade 12 technical (with at least a C symbol in HG Maths and HG Electronics/ Electrical) or
  • N3 - Electric/ Electronic

Experience:

  • Previous experience in a customer facing role is an advantage

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to work and stand for long periods of time
  • Physically able to move machines and handle and work with tools applicable to the job

Key Performance Areas:

  • Check gaming floor to ensure ready for play
  • Checks operating equipment prior to start of shift to ensure all is functioning and ready for play
  • Check cleanliness of own section, machines and/ or station
  • Cleaning, servicing, replacing and testing of minor components of EGMS, Gaming Kiosks, Displays, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment (Refer to the work output task register)
  • Communicate and follow-up on the correction of any equipment faults or defects
  • Record all job cards
  • Move and place EGMs
  • Clean-up move location
  • Ensures RGP information is displayed
  • Verifies jackpot payouts
  • Completes and validates documentation
  • Identifies, reports and resolves faults / tilts on machines
  • Identifies and resolves transactional errors
  • Conducts first line trouble shooting
  • Escalates and logs unresolved faults with the technical department
  • Reports defects to general appearance and functioning of gaming floor
  • Escalates issues with relevant parties: Technical, Surveillance, Security, Management
  • Resolves disputes and escalates issues as required
  • Greet all guests with a friendly smile, acknowledge on arrival and departure, ensuring respect at all times
  • Interact with guests and provide professional service standards and solutions
  • Identifies customers and escalates as per RGP and FICA requirements
  • Be able to answer queries relating to game information, various bet types, promotions and events, as well as products

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.