F&B Floor Manager - Palace Hotel - N/A08253
Applications accepted until:
Number of Openings


The Palace


Sun City Resort - Rustenburg

Job Purpose

The F&B Floor Manager will be responsible for the effective day-to-day shift management of Food & Beverage operations (including restaurants, beverage operations and / or food and beverage service in the casino operations), with specific regard to achieving profitability for specific outlets; maintaining products and standards of operation; maximising customer satisfaction; delivery of the F&B business objectives, and developing a cross-functional talent pipeline within food & beverage.


  • Grade 12 or equivalent
  • 3 Year Hotel School Diploma or equivalent Qualification


  • Previous experience in a customer facing role
  • 5 €“ 6 years in the food and beverage industry of which at least 2 years€™ experience in a supervisory role within the food & beverage environment

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Ability to motivate others
  • Training, coaching, keeping abreast of new development in field
  • Reviewing €“ Assessing feasibility; assessing compliance; efficiencies
  • Food and Beverage costing
  • Food & Beverage Product Knowledge
  • Specialty beverage knowledge €“ wine, barrister
  • Team Planning
  • Operational Management
  • Product Development
  • Stock control
  • Intermediate Computer Skills
  • Micros / Opera is preferred

Key Performance Areas:

Delivered F&B Plan Implementation:

  • Develop outlet objectives and deliverables in line with Unit F&B strategy;
  • Facilitate the communication and implementation of F&B deliverables for the outlet;
  • Conduct risk analyses i.t.o impact on short term profit margins.


Shift Management:

  • Put in place staff scheduling and duty allocations to ensure maximum coverage;
  • Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc;
  • Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet.


Product Enhancement:

  • Collaborate with the F&B Manager to complete a competitor analysis of food and beverage in property catchment areas including pricing comparisons;
  • Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps;
  • Provide product rationalisation on a regular basis or as required.


F&B Standards & Governance:

  • Align practices with new legislative compliance around health, hygiene, safety and the environment.


People Management and Management:

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures;
  • Manage productivities and payroll costs for the outlet;
  • Identification of employee training needs.


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.