Surveillance Shift Manager - UG140918
Applications accepted until:
Number of Openings


Golden Valley



Job Purpose

The Surveillance Shift Manager manages the day to day delivery of the surveillance operation and team with the objective of ensure gaming and procedural compliance and protection of Company assets, staff and guests



  • Grade 12
  • Supervisory Certification or NQF 4 equivalent qualification is preferred
  • PSIRA B grade accreditation preferably


  • Minimum of 2 years€™ experience in surveillance, preferably obtained in the casino industry

Skills and Knowledge

  • Meet the criteria for a Key Gaming Licence
  • English verbal communication skills
  • Rapid tracking and review of visual information
  • Use surveillance equipment
  • Gaming procedures
  • Compliance procedures and regulations
  • Proficient responsible gambling principles
  • Proficient computer skills
  • Prolonged attention span

Key Performance Areas:

Shift management

  • Manage and participate in the day to day operation in the Camera Room.
  • Conducts duty allocations
  • Handles Shift briefings / handovers / shift reports / disputes
  • Troubleshoots any queries / problems received by the department

Surveillance Standards and Governance

  • Develops and updates surveillance monitoring standards
  • Communicates standards to all relevant parties
  • Monitor surveillance practices and align with new legislative compliance

Reporting and Administration

  • Reports all incidents and significant events to the relevant Stakeholders.
  • Reports on relevant investigations and high priority shift report.
  • Prioritises reports according to the severity of the incident

People Supervision and Development

  • Manage employee relations and disciplinary action within the department
  • Ensure staff communication and motivation
  • Performance contracting, reviews and development


Note: The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan. Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful. Please note further that by applying for this position, you consent to Sun International "Processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various Reference checks and/or confirming the accuracy of information provided by you.