Food & Beverage Floor Manager - N/A08243
Applications accepted until:
Number of Openings




Cape Town

Job Purpose

Reporting to the Food & Beverage Manager, the incumbent will:

Manages the day to day delivery of the Food and Beverage service on the casino floor and the management of the team with the objectives of:

  • Achieving profitability including maximising operational efficiencies and productivities for the outlets
  • Maintaining standards of Food and Beverage operations across the casino floor
  • Maximising customer satisfaction on the casino floor
  • Maintaining the Food and Beverage products and ambience on the casino floor
  • Controlling operating equipment and stock
  • Controlling spend
  • Achieving governance across the Food and Beverage outlets in line with all operational (OHS; environmental management) and labour legislation requirements


  • Grade 12
  • 3 year Hotel School Diploma or equivalent National Qualification at a Diploma level


  • 5-6 years in the Food and Beverage industry of which at least 2 years experience in a Supervisory role within the Food and Beverage environment
  • Food and Beverage experience in a Casino environment would be an advantage

Skills and Knowledge

  • Food & Beverage Costing
  • Food & Beverage Product Knowledge
  • Speciality Beverage Knowledge €“ Wine, Barrister
  • Team Planning
  • Operational Management
  • Product Development
  • Stock Control
  • Intermediate Computer Skills
  • Micros / Opera is preferred
  • Front of house management experience.
  • Drivers licence is a must
  • Planning
  • Developing & Motivating others / Gaining co-operation
  • Decision-making
  • Training; Coaching; Keeping abreast of new developments in field
  • Analysing / Diagnosing performance of the outlet / Product performance
  • Reviewing €“ Assessing feasibility / Assessing compliance/ Efficiencies
  • Problem Solving
  • Change Orientation
  • Generating Solutions
  • Customer service orientation
  • Stakeholder Relationship Management
  • Leadership

Key Performance Areas:

This position involves the following duties and responsibilities:

  • Achieving profitability including maximizing operational efficiencies and productivities for the outlets
  • Maintaining standards of food and beverage operations across the outlets
  • Maximizing customer satisfaction across the outlets
  • Maintaining the food and beverage products and ambience across the outlets
  • Controlling operating equipment, stock and spend.
  • Achieving governance across the food and beverage outlets in line with all operational (environmental management) and labour legislation requirements.

Strategy Implementation:

  • Develop outlet objectives and deliverables in line with Unit F&B strategy.

Shift Management:

  • Put in place staff scheduling and duty allocations to ensure maximum coverage.

People Management and Development:

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
  • Manage employee relations within the department.
  • Staff communication and motivation.

Financial control

  • Prepare and control budgets assigned to the Operations department.

Customer Relationship Management:

 Monitor service standards and staff: guest interaction on the floor to ensure all guests are treated with courtesy and respect at all times.

Working conditions and special requirements:

  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements (including with the use of aids)
  • Physically be able to move operating equipment
  • Ability to make use of intermediate computer skills in line with job requirements
  • Have an open attitude to perform similar functions in alternative outlets due to operational requirements


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.