Duty Manager - N/A08118
Code/Reference:
N/A08118
Applications accepted until:
2018-08-10
Number of Openings
1

Unit:

The Table Bay

Location:

Table Bay Hotel

Job Purpose

Be responsible for handling and managing all guest challenges and queries in line with the company€™s policies and procedures.

Education

€¢ Matric or equivalent

Experience:

€¢ At least 2 years` experience in a 5 Star Hotel environment in a similar position €¢ Professional disposition

Skills and Knowledge

€¢ Computer literacy essential €“ MS Office and Opera €¢ Be Guest Centric €¢ Strong guest relations skills with the ability to deal with guest challenges and queries €¢ Ability to work under pressure €¢ Excellent verbal and written English communication skills €¢ Excellent interpersonal skills and the ability to handle conflict situations €¢ Strong administration / organisational skills €¢ Positive and helpful attitude to guests and fellow employees €¢ Ability to work shifts €¢ Knowledge of relevant hygiene, health and safety requirements

Key Performance Areas:

€¢ To ensure that official records are kept of all guest / staff related issues by way of the prompt response system

€¢ Responsible for and managing of the Duty Manager€™s telephone during your shift

€¢ To ensure 5 star service is provided to all guests

€¢ Responsible for supervising and organising all group check-ins in line with group and company requirements €¢ Monitor workplace policies, rules and procedures

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.