Gaming Technical Shift Manager - N/A08072
Applications accepted until:
Number of Openings


Boardwalk Hotel, Casino, Spa and Convention Centre


Port Elizabeth

Job Purpose

The Gaming Technical Shift Manager manages the day to day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.


  • N5 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current)/ S2 or National Electronic Diploma


  • At least 5 years€™ experience as a Gaming Technician
  • Meet the criteria for a Key Gaming Licence and FICA

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to move and carry operating equipment in line with job requirements      
  • EGS and attributes €“ BCC, BI, EBS, PromoExec, GAM experience essential
  • IFS, CIS and IT/Network, Kronos experience beneficial

Key Performance Areas:

  • Manages the day to day operation in the gaming technical department
  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manages the output task register
  • Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
  • Reports gaming equipment anomalies and repairs to gaming management
  • Quality assures work orders
  • Schedules planned and preventative maintenance
  • Verifies and resolves escalated disputes and incidents
  • Follows up on progress of allocations and makes adjustments if required  
  • Liaises with Internal and External customers/ stakeholders
  • Key bunch maintenance: (Keys, IFS, and money declarations)
  • Keeps departments / staff informed of information required to meet their needs
  • Evaluates gaming products
  • Conducts walkabouts to check product condition
  • Technical assessments
  • Manage technical requirements of product moves
  • Researches products / keeps up to date with development
  • Compile and manage the delivery of the scheduled maintenance plan
  • Trains staff to use products efficiently
  • Monitors and reports on product availability / uptime
  • Master file system maintenance
  • Consolidates, verifies and distributes Analytical Reports
  • Makes recommendations to address shortfalls
  • Ensures RGP information is displayed
  • Provides feedback to HO and Suppliers
  • Customise technical standards for the unit
  • Communicates standards to all relevant parties
  • Manages and audits Standard Operating Procedures
  • Identifies new legislation changes, risks an opportunities to maintain the SOPS\
  • Investigates and resolves customer disputes
  • Controls spend and product buying in line with budget
  • Manages Supplier SLA€™s
  • Standards include ordering of locks and keys, game software, SAMS, shift control keys
  • Master file system audits
  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manage productivities and payroll costs for the department
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
  • Manage employee relations and disciplinary action within the department
  • Ensure staff communication and motivation
  • Performance contracting, reviews and development
  • Provides resources and removes obstacles to performance
  • Onboarding of new staff members
  • Guides and coaches employees
  • Participates in the recruitment and selection of new technicians into the department
  • Investigates and resolves customer disputes
  • Promotes customer service programmes
  • Manages guest Interaction and Service
  • Identifies and responds to customer feedback to improve the offering
  • Controls spend and product buying in line with budget
  • Prepares orders and follows up on progress
  • Sources, checks and signs quotations
  • Manages stock control processes and standards· Regular communication and relationship building
  • Manages Supplier SLA€™s
  • Selects and manages suppliers as per procurement policy


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.