Cashier - SMER15
Code/Reference:
SMER15
Applications accepted until:
2018-07-12
Number of Openings
3

Unit:

Meropa

Location:

Polokwane

Job Purpose

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) in line with internal professional standards and gaming regulations

Education

Grade 12

Experience:

  • Previous experience in a customer facing / cashiering role
  • Experience in the gaming industry would be an advantage

Skills and Knowledge

  • Knowledge required involves the practical application of work procedures and processes
  • Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
  • Communicates, co-ordinates and interacts with others in the value chain to ensure VIP customers receive exceptional experiences
  • Manages one's time and resources to ensure that objectives are achieved effectively and on time.
  • Meet the requirements for a gaming licence

Key Performance Areas:

  • Check work area and ensure all equipment is functioning and ready for service
  • Check cleanliness of own section or station
  • Communicate and follow-up on the correction of any equipment faults or defects
  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
  • Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out €˜winnings€™
  • Reconciliations (treasury, automated cashier machine, chip) are completed daily
  • Calculate and execute pay-outs
  • Accurately conduct financial transactions on the gaming systems
  • Identifies and escalates suspicious transactions and possible fraudulent activity
  • Conduct cash-ups and reconcile float at the end of service
  • Substantiate and report on any float variances
  • Secure and transport float as required
  • Guest information and copies of trading and transactional documentation is accurately recorded in the system
  • Supporting documents have been generated for auditing purposes
  •  

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.