Hotel Supervisor - UG0905
Code/Reference:
UG0905
Applications accepted until:
2018-05-16
Number of Openings
1

Unit:

Golden Valley Casino

Location:

Worcester

Job Purpose

Responsible and accountable for managing the day to day delivery of rooms operations and team for all consumer at Golden Valley Lodge, with objective to obtaining the highest level of service excellence, at all times and also ensuring the budget requirements are exceeded.

Education

  • Matric
  • Hotel Diploma is an advantage

Experience:

  • Minimum of a 2 year qualification related experience

Skills and Knowledge

  • Computer literate
  • Opera knowledge
  • Ideas system is an advantage
  • Excellent communication skills
  • Excellent guests focus
  • Work in accordance with laid down policies & procedures
  • High level English writing essential
  • Ability to work under pressure
  • Self-motivator
  • Ability to work shifts, extended hours and weekends that meet operational requirements

Key Performance Areas:

  • To provide The Golden Valley Lodge guests with a smooth effective and friendly service from arrival to departure.
  • Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations
  • Arbitrate/ resolve difficult customer complaints and/or issues/ disputes
  • OptimizeĀ and streamline existing systems and processes to support the business strategy in terms of cos efficiency, managing risks and improving the service offering
  • Deal with diverse problems in own area, using judgement and discretion to resolve them
  • People Management
  • Suggest initiatives t increase penetration of customer base
  • To reduce unnecessary adjustments to revenue
  • To emphasize the need for Casino/ Slots clientele, local, corporate and STO
  • To ensure training and development for both Hotel and Switchboard individuals
  • Ability to work shifts that meet operational requirements
  • Customer orientation
  • To correct performance, and agree on action plan/ training
  • Measure performance quarterly
  • Selection of staff against pre-set criteria
  • Motivate and set objectives
  • Decision making
  • Update operational manual
  • Set up of regular meetings
  • To meet and greet arrivals and departures
  • To maintain guest satisfaction and deal with complaints accordantly
  • To maintain secure Hotel at all times and drive high occupancy/ revenue
  • To maintain quality assurance and lead by example
  • To maintain team and participative role
  • To maintain effective relationship with other members of the team and hotel operation
  • To be fully aware of the hotel fire alarm and emergency procedures
  • To maintain personal health, hygiene and a professional appearance
  • To be aware and abide by Hotel and House Rules

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.