Operations Duty Manager - N/A07722
Applications accepted until:
Number of Openings


The Maslow Hotel



Job Purpose

The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings across the business unit operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided within the designated areas / departments are professionally executed in line with Sun standards and legislative requirements.



Grade 12

3-Year Hotel School Diploma or equivalent



Minimum of 5 years€™ experience with 3 years management experience in the hospitality / retail industry

Previous experience in duty management is an advantage


Skills and Knowledge

Must be able to work shifts in line with operational requirements (including weekends and public holidays)



Key Performance Areas:

  • Ensures that guests are treated with courtesy and respect at all times

  • Interact with guests and provide professional service standards and solutions

  • Handle any escalated complaints, disputes and suggestions as required

  • Engage with customers and provide a customer experience on the floor that will support brand

    loyalty ensuring SI as the brand of choice

  • Monitor customer feedback on various omni-channels to understand and resolve any challenges

    being experienced


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.