Receptionist - N/A07720
Code/Reference:
N/A07720
Applications accepted until:
2018-03-19
Number of Openings
1

Unit:

Maslow Sandton

Location:

Johannesburg

Job Purpose

The receptionist is responsible for being the point of contact for guests, facilitating the check-in and check-out processes of the hotel, upselling of rooms and providing exceptional, personalised customer service to guests throughout their stay in the hotel to ensure that their stay is worth remembering.

Education

Grade 12

Experience:

2 years experience in a customer service environment, preferably in a hotel environment

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to move around, and stand for extended periods of time
  • Have an open attitude perform similar functions to those contained in this document, in alternative outlets due to operational requirements
  • Knowledge of an additional language (relevant to market) is an advantage

Key Performance Areas:

  • Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
  • Interact with guests and complete procedures on guest€™s check-in and check-out of the hotel; including cutting of keys; preparing bills and taking payments, etc.
  • Take and pass on messages to guests
  • Deal with special requests from guests (like booking theatre tickets or storing valuable items)
  • Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction.
  • Administer own float and conduct cash-ups at the end of the shift.
  • Review the arrival and VIP lists daily and understands special requirements
  • Assist in preparing and distributing welcome / VIP amenities.
  • Be familiar with the hotel and resort facilities, promotions and activities

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.