Receptionist (Hotel) - N/A07716
Code/Reference:
N/A07716
Applications accepted until:
2018-03-17
Number of Openings
1

Unit:

GrandWest

Location:

Western Cape

Job Purpose

To interact with customers and execute front desk activities (Arrivals, Departures, Billing, etc).

Education

  • Grade 12 or equivalent.

Experience:

  • 1 year reception experience in a hospitality environment.

Skills and Knowledge

  • Opera knowledge would be an added advantage.
  • Accuracy/ Attention to Detail.
  • Assertiveness.
  • Excellent communication and interpersonal skills.
  • Proactive.
  • Teamwork.
  • Customer service orientation.

Key Performance Areas:

Guest Service

  • Expectations met or exceeded
  • Service standards are met or exceeded
  • Service offering meets consumer demand/ demographic/ segmentation
  • Services/ facilities have been explained to meet customer needs
  • Grooming / hygiene standards have been adhered to

Reception Services

  • Accuracy and completeness of profile details
  • Welcome and departure experience as per SOP
  • Special requests have been identified and actioned within SOP
  • Information has been provided to meet customer needs

Cashiering Service/Revenue Management

 

 

  • Activity report reflects all financial transactions
  • Fraud prevention measures adhered to (ID€™s forged notes, etc)
  • Suspicious transactions are identified and reported as per legislated requirements
  • Adheres to SOP, bank policy and legislation
  • Financial exchanges balance (debit to credit)
  • Acceptance of notes meets Reserve Bank Requirements (e.g. soiled, stained, etc)
  • Correct rates have been applied as per rates manual

 

Reservations

 

  • Correct information has been elicited as per predetermined mandatory information and system updated accordingly
  • Accuracy of information provided to guest
  • Confirmation letter as per guest€™s booking requirements and company policy

Housekeeping

  • Desk and surrounding area is neat and tidy as per standard
  • Health, safety and security measures adhered to
  • Evacuation and Emergency Procedures / drills are carried out as per SOP.

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.