Gaming Technician - SUNM6
Code/Reference:
SUNM6
Applications accepted until:
2018-03-13
Number of Openings
1

Unit:

Meropa

Location:

Polokwane

Job Purpose

Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations

Education

  • N5 National Electronic Certificate (light current) with relevant experience or
  • S2 or National Electronic Diploma (light current) or Equivalent qualification

Experience:

  • 1 year experience as a technician will be an advantage
  • Experience in the gaming industry is preferred

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to work and stand for long periods of time
  • Physically able to move machines
  • Planning is generally on a daily to weekly basis within regular activity cycles.
  • Work within set policy, procedures, system parameters and internal controls
  • Interprets customer requirements in terms of services available and the applicable constraints
  • Takes initiative in making decisions which are made within limits of authority;
  • Considers all the facts, options and possible outcomes prior to making decisions;
  • Takes ownership of customer requests and requirements.
  • Follows laid-down policies and procedures at all times.
  • Operates within rules, regulations, system parameters and internal controls.
  • Interprets customer requirements in terms of services available and applicable constraints.

Key Performance Areas:

  • Refer to the work output task register for detailed tasks

 

  • Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks, Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
  • Record and prioritise all job cards
  • Move and place EGMs
  • Configure gaming equipment
  • Knowledge sharing on gaming products
  • Writing technical manuals as per operational requirements
  • Clean-up move location
  • Keep workshop tidy and safe
  • Clean, store and secure equipment
  • Investigate and resolve customer disputes
  • Provides accurate guest information including promotional information
  • Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
  • Guest Interaction and Service
  • Contact suppliers for technical support where relevant
  • Auditing and investigating (Refer to the work output task register)
    • Jackpot exceptions
    • Count variances
    • Machine performance checks
    • Other auditing as per operational requirements
  • Reports variances and make recommendations
  • Analytical Reports: (Including but not limited to)
    1. Shift reports
    2. Month end Feedback reports
    3. Note acceptor reports
    4. Card acceptance reports
    5. Power Supply voltage reports
    6. Suspicious meter movement reports
    7. Card update failures
    8. Network stats checks
  • Captures relevant data

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.