Guest Relations Officer - N/A07637
Code/Reference:
N/A07637
Applications accepted until:
2018-04-23
Number of Openings
1

Unit:

The Table Bay

Location:

Western Cape

Job Purpose

The successful incumbent will be responsible to assist and support the Guest Relations Manager, ensure that all GROs are fully trained, project a positive image towards Guests and to provide all front-line Guest-related services, maintain our service levels as well as assist with the day to day operations aspect of the role in accordance with Sun International standards, policies and procedures

Education

Matric or equivalent A recognised relevant qualification Must be computer literate €€œ MS Office Packages and Opera

Experience:

2-3 years€„¢ experience in a similar position within the front office department at a 5 star hotel environment At least two years staff management experience as well as exposure to disciplinary practices

Skills and Knowledge

Must be computer literate €€œ MS Office Packages and Opera Pleasant and presentable with excellent communication skills Excellent interpersonal skills and the ability to handle situations of conflict Excellent grooming and professional appearance Ability to work under pressure Ability to work shifts Knowledge of Cape town and surrounding areas Fluency in at least one additional European or Asian Language will be advantageous

Key Performance Areas:

To know all areas, services and functions of the hotel and keep up to date with information and raises standards Conduct site inspections Check VIP status and rooms Maintain accurate correspondence of all arrival Guests Fulfil the day to day ad`ministration duties within the department Co-ordinate group check-ins and check-outs To greet welcome and perform groomings for all guests on arrival according to the company Conduct site inspections and deal with Guest complaints, in the absence of a Duty manager. Conduct site inspections Provide support to the Duty Managers and will serve as the €œBuddy€ for all new recruits within the department, ensuring that they are fully trained on unit specific standards. Provides hotel Guests with a €œcustomer centred€ service experience ensuring that the stay will be worth remembering. Share pertinent information with other departments prior to arrival with regards to special requests and dietary requirements pertaining to guest experience.

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.