Applications accepted until:
Unit:The Table Bay
Job PurposeThe successful incumbent will be responsible to assist and support the Guest Relations Manager, ensure that all GROs are fully trained, project a positive image towards Guests and to provide all front-line Guest-related services, maintain our service levels as well as assist with the day to day operations aspect of the role in accordance with Sun International standards, policies and procedures
EducationMatric or equivalent
A recognised relevant qualification
Must be computer literate Ã¢¬ MS Office Packages and Opera
Experience:2-3 yearsÃ¢¬¢ experience in a similar position within the front office department at a 5 star hotel environment
At least two years staff management experience as well as exposure to disciplinary practices
Skills and KnowledgeMust be computer literate Ã¢¬ MS Office Packages and Opera
Pleasant and presentable with excellent communication skills
Excellent interpersonal skills and the ability to handle situations of conflict
Excellent grooming and professional appearance
Ability to work under pressure
Ability to work shifts
Knowledge of Cape town and surrounding areas
Fluency in at least one additional European or Asian Language will be advantageous
Key Performance Areas:To know all areas, services and functions of the hotel and keep up to date with information and raises standards
Conduct site inspections
Check VIP status and rooms
Maintain accurate correspondence of all arrival Guests
Fulfil the day to day ad`ministration duties within the department
Co-ordinate group check-ins and check-outs
To greet welcome and perform groomings for all guests on arrival according to the company Conduct site inspections and deal with Guest complaints, in the absence of a Duty manager.
Conduct site inspections
Provide support to the Duty Managers and will serve as the Ã¢¬ÅBuddyÃ¢¬ for all new recruits within the department, ensuring that they are fully trained on unit specific standards.
Provides hotel Guests with a Ã¢¬Åcustomer centredÃ¢¬ service experience ensuring that the stay will be worth remembering.
Share pertinent information with other departments prior to arrival with regards to special requests and dietary requirements pertaining to guest experience.
Equity:Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.