Applications accepted until:
Unit:The Table Bay
Job PurposeThe successful incumbent will responsible to support and assist the Front Office Manager with the day to day operations and responsible for managing all aspects of the front desk operations in accordance with the companys policies and procedures.
EducationMatric or equivalent
Recognised Hotel School Diploma or equivalent in experience
Computer literacy essential MS Office and Opera, (Midas and Kronos experience - an added advantage)
Experience:At least 3- 5 years` experience in a 5 Star Hotel environment in a similar position
Skills and KnowledgeExcellent verbal and written English communication skills
Excellent interpersonal skills and the ability to handle conflict situations
Strong administration, planning and organisational skills
Key Performance Areas:Assist and support the Front Office Manager with the Management of the day to day operations
Assist with the implementation, compliance and adherence of policies, standard operating procedures & systems and the maintenance thereof;
Manage all functions on the front desk and ensure smooth running of thereof.
Ensuring the circulation of information to all relevant departments with regard to the movements of guests & status of rooms;
Ensure effective communication and feedback
Manage control stock levels
Conduct staff training as and when required
Enforce health and safety procedures;
To ensure professional conduct of self and subordinate staff whilst on duty and whilst dealing with Guest and Associates in line with company standards;
Check VIP status and rooms.
Checking in & checking out of guests & ensuring that the policies & procedures are adhered to
Equity:Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.