Cashiering Manager - N/A07444
Applications accepted until:
Number of Openings


Sibaya Casino



Job Purpose

The Cashiering Manager has the overall responsibility and accountability for leading and managing the cashiering operations for the business unit in line with gaming regulations; legislative requirements and company standards Management accountability.


  • Grade 12
  • 3 Year Degree / Diploma in Business Management is preferred Experience


  • Minimum of 8 years€™ experience in the in cashiering within the casino industry or a cash handling function; including 3 years in a management position. Certifications/Accreditation/Registration/Licenses
  • Meets the requirements for a key Gaming Licence

Skills and Knowledge

Work Conditions and Special Requirements

  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements (including with the use of aids)

Key Performance Areas:

  • Understand the Group Cashiering strategies and align Unit strategy
  • Develop strategic objectives for the Unit€™s Cashiering deliverables
  • Facilitate the programme management and achievement of milestones of cashiering deliverables
  • Investigate cashiering practices and benchmark with leading trends and technology
  • Identify and investigate new opportunities to streamline and optimise cashiering processes and services for the property
  • Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
  • Provide clear delegation of authority and accountability for deliverables at all levels
  • Communicate with all relevant Stakeholders internally at a unit and Group level and externally
  • Manage and allocate people and operational resources
  • Align cashiering practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
  • Report on the function including Gaming Board reports, Monthly Financial Review reports, Risk Reports, Month end reports, FIC and Threshold reporting
  • Oversee cashiering standards and processes at a unit level €“ ensuring they are updated and communicated
  • Integrates Group standards into Unit Operations
  • Align practices with new legislative compliance around health, hygiene, safety and the environment
  • Align practices with gaming regulations and requirements
  • Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
  • Conduct weekly walkabouts of all cashiering areas, both front of house and back of house areas to monitor compliance
  • Ensure all staff are trained and found competent against regulatory requirements
  • Works with internal stakeholders (surveillance, security and internal auditors) to identify risk areas and address these
  • Monitor that all security protocols have been adhered to
  • Provides direction and support to management and employees with regard to cashiering policies, procedures, initiatives and innovations
  • Provides motivation and leadership to promote positive working relationships and employee relations within the department
  • Track, measure and enhance employee engagement
  • Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
  • Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
  • Source and Select talent as per EE plan
  • Drive the employee value proposition
  • Performance Management and coaching of reporting managers to ensure KPA€™s are achieved
  • Facilitates a performance management culture
  • Budget Management for the Unit Cashiering function including:
  • Budget
  • Cost management
  • Capex
  • PIP and forecasting
  • Financial reporting for the function
  • Understand customer experiences; trends and leading practice within the industry and apply these principles to own functional planning, service offerings and experiences
  • Analyse and understand customer requirements within own business operation.
  • Collaborate with functional management team to operationalise the Customer experience strategy and tools within the operation to create an experience that is relevant
  • Manage the execution and delivery of the customer experience within the operation in line with customer expectations
  • Continuously engage with customer to receive their feedback and enhance the customer experience within the area of responsibility
  • Monitor feedback and conduct a post-mortem of initiatives and tools and feedback successes and challenges to the Group Customer experience functions
  • Make recommendations to address gaps and improve the experiences.
  • Informs department / staff of information required to perform the duties in the cashiering function
  • Communicates department€™s objectives, standards and operating procedures to internal and external service providers as per SLA
  • Communicates any special guest requirements to other relevant operating departments
  • Provides feedback and reports back to Unit management on the performance and challenges within the cashdesk environment
  • Provides feedback on operations to Group Cashiering on initiatives, performance, concerns, etc


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.