Cashiering Supervisor (Re-advertisement) - N/A06902
Code/Reference:
N/A06902
Applications accepted until:
2018-08-14
Number of Openings
1

Unit:

GrandWest

Location:

Cape Town

Job Purpose

The Cashiering Supervisor supervises staff in the Cash Desk areas, thereby ensuring operational excellence, procedural compliance and guest service standards.

Education

  • Matric/Grade 12 with Maths literacy and Business language fluency

Experience:

  • Minimum of 1 year cash desk experience or 1 year in a supervisory position in the cash handling industry

Skills and Knowledge

  • Key licence
  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements
  • Vision, hearing, speaking and literacy
  • Full visual acuity (ability to discern colours)
  • Ability to use computer skills in the context of their own job (Computer Literate MS Word, MS Excel)
  • Cash desk operational knowledge
  • Cash/credit transaction knowledge
  • Cash desk equipment usage, care and maintenance
  • Cashiering administration
  • Gaming compliance procedures
  • Knowledge of IR (discipline and managing poor work performance)
  • Communication
  • Managing risk
  • Generating solutions
  • Customer service orientation

Key Performance Areas:

Financial Administration:

  • Conduct daily cashdesk reconciliations
  • Complete supporting documents
  • Review duty checklist, prioritise and action as needed
  • Cash levels are maintained to mitigate risk and cater for demand
  • Report and investigate error tracing or cashier variances to Surveillance,
  • Process unresolved variances
  • Obtain all requirements for establishing Cheque Cashing Facility Applications
  • Verify suspicious transactions and report as required
  • Cash-up and sign off of cashier floats
  • Assist with complicated transactions
  • Secure cash desk, satellite stations and other cashiering areas
  • Transactional requirements and responsible gambling information are displayed at all customer points as per regulations

Reports:

  • Variances are reported timeously as per ICS
  • Investigate and reconcile variances to circumstance
  • Report on any suspicious transactions

Supervise Cashiers:

  • Manages employees to ensure that staff uniform, hygiene and appearance is maintained
  • Identifies performance gaps
  • Coaching and on job training
  • Identifies and addresses misconduct issues
  • Keeps records of coaching discussions
  • Performance contracting, reviews and development
  • Develop, update and communicate departmental procedures and controls to all staff

 Customer Relationship Management:

  • Ensures that all guests are greeted with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
  • Guest Interaction and Service
  • Promotions communicated to staff
  • Supervises sign up process: data accurately captured, cards issued and MVG benefits explained
  • Uses snapshots to measure cashiers€™ customer-related behaviour

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.