VIP Ambassador - N/A06873
Code/Reference:
N/A06873
Applications accepted until:
2017-07-17
Number of Openings
3

Unit:

Time Square

Location:

Time Square

Job Purpose

  • To provide administrative and general support to the VIP department to ensure the seamless implementation and consistent delivery of services provided by the department to all VIP guests and stakeholders
  • To co-coordinate the day-to-day customer relations requirements in the gaming areas to ensure a VIP customer experience.

Education

  • Grade 12
  • Computer Literate (MS Word / MS Excel.

Experience:

  • Experience in a guest relations / host environment, preferably obtained in the hospitality industry.
  • Ability to work shifts in line with business operational requirements
  • Must be willing to work irregular hours as per business requirements.
  • Must be willing to work in a smoking environment.
  • Must reflect the Time Square core values

 

Skills and Knowledge

  • Act as a host in the Prive or Private gaming areas whilst customers are engaged in play
  • Establish any customer needs / requirements
  • Conduct meet and greet processes for local customers on arrival and departures from the Prive
  • Handle any complaints, disputes and suggestions and escalate when required
    • Co-ordinate and arrange for customer excursions, activities and requirements on a day-to-day basis with the relevant departments
    • Process day to day complimentary €˜s for guest in the Prive
  • Process points redemption for guests in the Prive
  • Engage with local customers and provide a customer experience in the Prive areas that will support brand loyalty ensuring SI as the brand of choice for VIPs
  • Be the liaison between VIP Personal Host and VIP customers on a daily basis.
    • Perform VIP administrative functions as required
    • Assist with co-ordinating VIP functions and promotions within the Business Units
    • Assist with customer relations at VIP functions

Key Performance Areas:

  • Communicate and update the business unit and relevant departments with regards current standard operating procedures to ensure the customer enjoys superior levels of service.
  • Build effective internal relationships to ensure synergy of VIP customer experience
  • Follow up with internal departments to ensure that guest requests are met on time.

 

 

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.