Operations Controller - N/A06864
Applications accepted until:
Number of Openings


GrandWest Casino and Entertainment World


Cape Town

Job Purpose

The Operations Controller is responsible to audit the inventory and stock control processes, report on cost control    analyses, highlight and manage areas of concern and make recommendations to improve operational stock and cost efficiencies with the ultimate objective of maximising revenues in line with Company policies and procedures and legislative requirements.


  • 2-Year Diploma in cost management, stock control and / or procurement


  • 3-5 years€™ experience in a similar position in cost control or operations control
  • Experience / exposure to the hospitality industry would be an advantage

Work conditions and special requirements

  • May be required to work nightshifts and weekends in line with operational requirements.

Skills and Knowledge

Core behavioural competencies

  • Analytical skills
  • Problem-solving
  • Decision-making skills
  • Controlling people and non-people resources
  • Planning
  • Developing relationships
  • Checking skills / Attention to detail
  • Working with information (agreements, laws, regulations, statistics)
  • Reviewing / evaluating information and data
  • Clerical Administration skills
  • Client service orientation

Technical / proficiency competencies

    • Operational Product knowledge (F&B, Housekeeping, Operating supplies & equipment)
    • Cost control
    • Stock control procedures
    • SHE legislative requirements
    • English Written and verbal communication skills
    • Numerical skills
    • Pricing, product analysis
    • Vendor Relationships
    • Proficient computer skills (MS Office; Micros, IFS)


Key Performance Areas:

Stock Audits

  • Audit stock and inventory control in all revenue centers with emphasis on stock shortages;
  • Monitor stock movements and create a system€™s audit trail and accumulation of data for the production of daily reports and audit requisitions
  • Audit accurate recording of current stock levels, IFS vs physical stock on hand
  • Establish count and verification/audit teams (from finance) for every stock take making sure that all the inventory sites are counted at the set times
  • Capture stock sheets and distribute variance reports to the department heads and demand accountability.
  • Compute cost reports in the system and review results (with emphasis on completeness, accuracy, validity and cut off)
  • Identify and escalate any non-adherence to internal controls or stock deviations, identifying possible reasons when results differ from anticipated results

 Stock Control Procedures & Governance

  • Develop, update and communicate on stock control procedures and processes to be followed by all operational departments; including the safeguarding of stock against damage and loss.
  • Review and report on access controls for stock on complex as per SOP, checking the key registers making sure there are no unauthorized persons accessing the keys where they are not authorized entry
  • Conduct walkabouts and monitor hygiene audits in back of house operational areas to check for a complete adherence to FCS standards. Gather evidence and report to the relevant functional manager of any non-conformance

Cost Management

  • Generate operational and inventory cost reports and revenue reports daily
  • Capture all new menu recipes and costing and updating old costing in IFS and liaise with the F&B Managers on the cost of the menus as per SOP.
  • Analyse cost and revenue per item to ensure non-profitable items are identified.
  • Advise on abnormal trends in consumption.

 Stock Record Management

  • Accurately update stock records in the system and allocate costs to specific kitchens and outlets
  • Maintain integrity of inventory and stock data in the Micros Symphony database in liaison with Head Office Hospitality Support IT
  • Manage business continuity plans when IFS and Symphony systems are offline making sure that the internal and external guests do not feel the impact. Implementing the relevant SOPs at the instant to make sure that the company does not lose revenue.
  • Test the integrity of the system for completeness of all transactions (purchases, issues in/out) on complex with emphasis on cut off, accurate costs apportionment.
  • Monitor average price movements and investigate part history and report on any abnormal fluctuations

 People Supervision

  • Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
  • Performance contracting, reviews and development
  • Onboarding of new staff members

 Client Engagement

  • Maintain a good working relationship with all operational departments


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.