Tables Inspector - N/A06707
Code/Reference:
N/A06707
Applications accepted until:
2017-06-21
Number of Openings
3

Unit:

Carnival City Casino

Location:

Brakpan

Job Purpose

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Education

  • Grade 12 or equivalent national qualification in gaming operations
  • An additional supervisory qualification is preferred

Experience:

  • 1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Skills and Knowledge

  • English verbal communication skills
  • Numerical skills (calculations of large numbers)
  • Inspecting tables games including Roulette / Blackjack
  • Use Gaming Tables equipment €“ chip handling, chipping machines, Shuffling machines
  • Betting procedures
  • Compliance procedures and regulations
  • Basic responsible gambling principles
  • Proficient MS Office skills

Key Performance Areas:

Tables Inspection:

  • Monitors Gaming Tables and Dealers
  • Ensures relevant game information is communicated
  • Keeps Gaming Floor Manager informed of information relevant to the games
  • Provides audible and precise game commentary
  • Communicates equipment defects
  • Validates pay-outs
  • Accurately tracks guests play on Casino system
  • Identifies and escalates cheating and suspicious activities
  • Controls discretionary/ complimentary spend
  • Float management
  • Opening and Closing of tables

People Supervision:

  • Manages employees to ensure that staff uniform, hygiene and appearance is maintained
  • Identifies performance gaps
  • Conduct coaching and on job training
  • Identifies and addresses misconduct issues
  • Keeps records of coaching discussions
  • Conducts performance contracting, reviews and development

Customer Engagement:

  • Monitor service standards and staff: guest interaction on the floor to ensures all guests are treated with courtesy and respect at all times
  • Handle and resolve any guest special requests, queries or complaints
  • Shift hand over ensures that staff can provide customers with relevant service
  • Understand, record and implement special requirements for return guests and VIPs

Stakeholder Engagement:

  • Informs department / staff of information required to perform the duties and slots floor operation effectively
  • Communicates department€™s objectives, standards and operating procedures to internal and external service providers as per SLA
  • Communicates any special guest requirements or events to other relevant operating departments
  • Provides feedback and reports back to management on the performance and challenges on the slots floor

Equity:

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.