Gaming Technical Shift Manager - N/A05145
Applications accepted until:
Number of Openings


Time Square



Job Purpose

The Gaming Technical Shift Manager manages the day to day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.


  • N5 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current)/ S2 or National Electronic Diploma


  • At least 5 years€™ experience as a Gaming Technician
  • Meet the criteria for a Key Gaming Licence and FICA

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Physically able to move and carry operating equipment in line with job requirements      

Key Performance Areas:

  • Manages the day to day operation in the gaming technical department
  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manages the output task register
  • Duty allocations/ Handovers / shift reports / dispute handling / floor walkabouts
  • Reports gaming equipment anomalies and repairs to gaming management
  • Quality assures work orders
  • Schedules planned and preventative maintenance
  • Verifies and resolves escalated disputes and incidents
  • Follows up on progress of allocations and makes adjustments if required  
  • Liaises with Internal and External customers/ stakeholders
  • Key bunch maintenance: (Keys, IFS, and money declarations)
  • Keeps departments / staff informed of information required to meet their needs
  • Evaluates gaming products
  • Conducts walkabouts to check product condition
  • Technical assessments
  • Manage technical requirements of product moves
  • Researches products / keeps up to date with development
  • Compile and manage the delivery of the scheduled maintenance plan
  • Trains staff to use products efficiently
  • Monitors and reports on product availability / uptime
  • Master file system maintenance
  • Consolidates, verifies and distributes Analytical Reports
  • Makes recommendations to address shortfalls
  • Ensures RGP information is displayed
  • Provides feedback to HO and Suppliers
  • Customise technical standards for the unit
  • Communicates standards to all relevant parties
  • Manages and audits Standard Operating Procedures
  • Identifies new legislation changes, risks an opportunities to maintain the SOPS\
  • Investigates and resolves customer disputes
  • Controls spend and product buying in line with budget
  • Manages Supplier SLA€™s
  • Standards include ordering of locks and keys, game software, SAMS, shift control keys
  • Master file system audits


Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.